Nocharacterclub
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I went the obvious route of contacting customer relations with Cunard, for the purpose of beginning plans for our family to travel transatlantically this summer. I explained I had travelled many times on the QE2 as a young girl, and was thrilled to now be introducing my family to the majesty of it all. The 1st Rep kindly got my "world Club #" easily, but as she left her position with Cunard, I was transferred to a very unfriendly individual I guess she found me tedious as she couldn't find my # and I had misplaced it. (Somehow the 1st Rep had no issues hunting it down with Family's info etc) I even went so far as to describe our memories of the infamous Dennis on the Queen's Grill Deck, all to no avail. My Parents adored taking us on the QE2, and here, a large young family is delighted to become equally as addicted, but Cunard seems to offer no semblance of a welcome back! I tried Twitter and days later, got the #1-800. Any suggestions as to how to find someone who both knows how best to get a large family the best accommodations/rates/flights etc, with a grace, efficiency and charm one would expect still exists with Cunard?
Excellent service from Cunard phone rep
in Cunard Line
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