cruiser01

they backed off

My rep did not back off and rebooking at new price would mean losing my room assignment since it was a guarantee. So I didn't get to take advantage of the new price ($100 off) :(

Thank you for all your replies. I have no problem calling them up to ask questions. This whole thing started because the person I booked with I guess left me with the wrong impression. She told me to call her directly with any questions or to email her. She acted like as if she was now assigned to me so I thought I was getting an attention to detail that I've not even had before through a TA. She even told me she'd call me when my room number got assigned and my new dining time approved!!!

As for the price drop, I have to say I was surprised that they wouldn't change it to the new price without rebooking. Not worth the $100 since I already know my room and am happy with it...

We are booked on a cruise on the anthem in August of this year. This is the first time we have booked directly with Royal. I sent an email to our cruise consultant last week and she never answered. Upon calling the inbound call centre, I was just told that since they are getting so many inbound calls for reservations, they have pulled their consultants away from answering emails and fulfilling requests to help with call volume?!?! I am so mad!!!

I thought by booking direct I would get better customer service!!! I feel completely deceived....

What was the point of booking direct??? Is there any advantage? And to follow this up, is there a point of now switching the reservation to a TA? Would we get the TA credit if we do so?

Nevermind that there was a price drop on our cruise and the only way to get the lower price (according to rccl) is to cancel and rebook. And since we've booked a guarantee (and already have the room number), we don't want to take the chance for the $100 we'd save.

Frustrated....

Sent.

Could you send me a copy as well. We are going on the liberty in August.

Jay.Waxman@live.com

Thanks for all the responses.

Is the lounge kid friendly? Obviously I'm speaking about well behaved kids....

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Having trouble finding the answer online/forums. If I book a suite (real suite. Not jr. Suite). Is there a concierge lounge on the allure that suite guests have access too?

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Forgot to mention a few things I noticed.

Without paying for the internet you have no charge access to:

Google.com

News.google.com

All apple iOS push notifications

I can't figure out the google rationale. The push notifications I think are required to allow their app to work.

So any notifications you setup still come in for free. Ie. Facebook etc.

If you plan well I suspect you could stay in touch pretty well for free, albeit only receiving info.

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Yes. The medium package (300mb) at the promo price of $19 (instead of regular $39) was definitely worth it and a good size for basic internet for a 7 night cruise.

At $39 I probably still would have done it.

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Just back from breakaway.

I was pleasantly surprised at the new internet packages.

A few things to note:

Based on the login page the current pricing is a promo. Regular price appears to be double. So not sure how long will last. 300mb package should be more than sufficient for most for checking/sending some emails and basic web surfing.

While docked in bermuda speeds were amazing and comparable to what I'm used to. Out at sea it was slow and often couldn't even login.

Overall, Kudos to NCL for replacing by the minute with by the MB

Thank you so much to everyone! I am going ahead and booking it!!! I am still not sure if my friend is coming, so if she does I'll do the forward or aft penthouse suite. I know one person said they were in an aft, I was wondering if anyone else has. Is it a big deal to be so far away from the haven? It will still come down to cost when we actually book the reservation. I do love how the aft balcony is so huge, and there is a second bathroom, but I am wondering if that is a big deal when you have access to the Haven pool area.

 

 

 

 

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I was wondering the same about aft distance to haven. We are booked on the breakaway. Aft Penthouse.

Is being so far an issue?

Silly question. But if they only require your picture license then how would they know where you were born :)

This is why I always ask for the name or id of the person I speak to at any call centre. With that info and the time you called any decent call centre can pull the voice recordings and get to the bottom of it.

You have to drink a lot to make it worth it. Your friends will likely save by not buying it. Even if they drink as much as they want.

I'm not sure what's the point of this offer. Other than making NCL look good on the surface.

Ok so basically most people can't use this since most people have some sort of promo in their cruise booking (ie. OBC, free perks, etc)?

Are there any restriction on this? Ie. not combinable with other OBC?

Yes. All rooms have safes

It seems that something like this was offered only on the Pearl and the Jewel around September 2012.

It was $79 per person and included a choice 5 or 6 specialty restaurants each night.

Also it looks like you could have gone to multiple restaurants in the same night.

Link to original thread:

http://boards.cruisecritic.com/showthread.php?t=1736350

Here's a picture:

Doubt it. The whole point of guarantee is that they can put you anywhere in that catagory or higher. It's possible that when they assign cabins there won't be connecting left. Let alone next to each other.

Doubt it. The whole point of