Culdesacmama

My son left his iPad in our suite when we disembarked on Sunday 11/11 from Allure of the Seas.  I've called the 1-800 number, filled out the online form from RCI, e-mailed the concierges, tried to correspond with the automated e-mail chain started by my hotline call, but no response.  

Does anyone have any tips or tricks for how to get in contact with someone who could help?  Will we ever see it again, or is it a lost cause?  We have the suite number, obviously, and the name of our steward.  Thanks in advance!  

We sailed on 11/5 as well and in an Owner's Suite.  Getting on board was pretty easy, aside from the bad traffic driving in...  They didn't like my profile pic (a headshot taken a month ago), and my son was assigned a separate reservation # because there were 5 of us in all, so that was another glitch.  No matter, it was probably 15-20 minutes at most from arrival at the curb to getting on the boat.  We didn't find a special line for suite guests but were fine with that. 🙂

Disembarkation was another story.  We had an early flight (10:45) and I had researched disembarkation day extensively because I was worried about the tight timeline.  We were assured that checking out express (carried our own bags) with the other Suite guests would be the fastest way off the ship.  We checked in to the suite lounge at 7:30 (to be in the earliest group), went down with our group of 25 at 7:45 escorted by the Concierges, but that's when things got very stressful.  Customs was totally full so they wouldn't even open up the lines forming with numbered groups from the ship.  We waited for 20 minutes or so, and then were escorted out.  There was no "express" line though, as the Concierges had expected, so we waited in line with the others.  It was extremely crowded and seemed to be understaffed.  There were other suite guests with us, seasoned cruisers, who had 10 a.m. flights and were super nervous as well.  (My husband needed to get back to get to work today...). We'd been told it would be 15 minutes out.  We were very grateful to have had the suite guest cushion of being walked to the front of the line, but I think it may have been faster to walk off at 6:30 just as we'd been cleared.  And it was definitely a case of this being the first time the ship had docked there.  

Once off, it was really hard to find our private transfer as well.  It took him a good 10 minutes to find us, as he had to battle pretty bad traffic and it was his first time driving in to the new terminal--although there seemed to be plenty of taxis, Ubers and Lyfts.  Wondered if we could have saved the $180 it cost us to get to FLL, but oh well.  

Good luck!  We got that sense that there were probably a few kinks that they just need to work out...and will.  But being first time cruisers, we had no idea that this was the absolute first time docking at that new terminal.

Thanks everyone!

We have 3 young kids, and that is by far the best flight that can get us back to Colorado at a reasonable hour.... not in the middle of the night. Gah! I guess we'll pay a change fee if we get stuck...

Are cruise times hit or miss, like flights?

Hi Cruisers!

We'll be on Allure of the Seas in November. On the final day, the ship docks at 6:15 a.m. What time can we expect to be off the ship? Flight times were really tricky, and we need to make a 10:45 flight, so were hoping to be off by 8:00 a.m. Is this possible? We are suite holders--not sure if that makes a difference.

Thanks!