JohnCDM

Just returned from Hawaii on Emerald Princess. I picked up a bad upper respiratory infection mid cruise. I was not at all surprised because from the start of the cruise we heard so many people coughing badly. In the theater we had a gentlemen sitting right behind us who did not even attempt to cover his mouth when doing his best to expel a lung. Then on one of our excursions a lady sat opposite us on a small bus and did pretty much the same. I guess some people just do not consider the effect they have on others! 

I am not really sure if this is the appropriate forum but in this day and age having a wonderful customer service experience is worth sharing. My wife and I had been wait listed on the Queen Elizabeth from Los Angeles to Southampton via Iceland (Q920B) and I checked periodically to see if we had moved up the list at all (we had not). We were wait listed for Q1 through Q4. During frequent checks of the website I realized that the segment from Los Angeles to Fort Lauderdale had availability in Q1 and the segment from Fort Lauderdale for the rest of the cruise had availability in Q4. I called Cunard to verify this and was told it was true but they could not help further. My wife did not want to change suites mid cruise and also thought that if we went from a Q1 suite to a Q4 we might have an issue with adjusting to a smaller room. (Please don't judge! I do know that a Q4 suite is amazing). Anyway the point of my long winded post is to say that I found the most amazing customer service representative named Carlos who went out of his way to help us. He persuaded his manager's manager to "move some inventory around" to get us what we wanted. It took him 10 days but in the end we got a Q1 suite all the way through from LA to Southampton. It is such a delight to have someone go the extra mile to help a customer. This will be a once in a lifetime cruise for us. I think I have seen every video of our suite ever posted (7150) and I am salivating in anticipation. Thank you Carlos for your amazing customer service.