It saddens me to know your opinion about our company. It is the main goal of Say Hueque to create the best Travel Experiences, and we understand your expectations were not fully satisfied.
As a differential service and for which Say Hueque stands out as the leader in local operator for 20 years, it to offer our passenger a personal and authentic Experience to all our clients. That is why we offer a constantly trainee to all our guides and Travel Advisors. We appreciate you for mention our guides who are really professional, always smiling and giving the best.
We are experts in Argentina and Chile destinations, so we set up our itineraries with the enought time/days we think is convenient for each destination to have a relaxed and stress-free experience in case of cancellations or incidentals during the trip.
Our Terms and Conditions policy and cancelation policy are published on our website for everyone who is interested in having full knowledge about them.
Regarding your comments we have found a difference with our records of emails we have exchanged with you. It is true that we received an email 9 days before requesting the cancellation of Colonia Day Tour, not Fiesta Gaucha. As you may understand, Colonia Day Tour (Uruguay) involves international transportation from Buenos Aires that can not be cancelled with such a short notice without a full charge.
Regarding Fiesta Gaucha tour we received your cancellation request by email at 1 am, when the pick up time was at 8 am, the same day. Unfortunately, there was not enough operational time to cancel it.
As you mentioned we are use to receive grattitude and nice comments about our work. We really care, and it is our main concern, your opinion. So, of course, we highly appreciate you take the time to write to us.
The Review of Say Hueque Tour Company
in South America
Posted
Dear Tatiana,
It saddens me to know your opinion about our company. It is the main goal of Say Hueque to create the best Travel Experiences, and we understand your expectations were not fully satisfied.
As a differential service and for which Say Hueque stands out as the leader in local operator for 20 years, it to offer our passenger a personal and authentic Experience to all our clients. That is why we offer a constantly trainee to all our guides and Travel Advisors. We appreciate you for mention our guides who are really professional, always smiling and giving the best.
We are experts in Argentina and Chile destinations, so we set up our itineraries with the enought time/days we think is convenient for each destination to have a relaxed and stress-free experience in case of cancellations or incidentals during the trip.
Our Terms and Conditions policy and cancelation policy are published on our website for everyone who is interested in having full knowledge about them.
Regarding your comments we have found a difference with our records of emails we have exchanged with you. It is true that we received an email 9 days before requesting the cancellation of Colonia Day Tour, not Fiesta Gaucha. As you may understand, Colonia Day Tour (Uruguay) involves international transportation from Buenos Aires that can not be cancelled with such a short notice without a full charge.
Regarding Fiesta Gaucha tour we received your cancellation request by email at 1 am, when the pick up time was at 8 am, the same day. Unfortunately, there was not enough operational time to cancel it.
As you mentioned we are use to receive grattitude and nice comments about our work. We really care, and it is our main concern, your opinion. So, of course, we highly appreciate you take the time to write to us.
Noelia Juarez | Sales Manager
Say Hueque | Argentina Journeys
Exploring Argentina & Chile since 1999.