roycny

The ship docks Ocean Cay at 7am. I woke up early to see the sunrise and docking.

I wish they used that money to improve the website and online customer service. 

Okay, thanks. Saved me an hour on the phone. That's what I used to do with NCL. I guess it doesn't make sense to book early for off season MSC cruise.

yes, I booked through MSC direct.

I booked Bella Balcony and price dropped. I noticed that Family cabin Fantasia is now $50 more. I wonder if I can call to just pay $50 to upgrade to a Family cabin?

It's after final payment and the cruise is 17 days away.

Thanks.

The website and the customer service is driving me crazy. I can't add the free water package on the website. Called and the customer service can't do it either.

The member site won't link my voyager club's id saying it's linked to another account. It won't link my booking saying it can't find my name. 

Hi, I have only sailed with NCL, but they don't have many offerings in Europe. I booked Divina 5/18, Inside Fantastica

Genoa - Civitavecchia - Palermo - Cagliari - Palma de Mallorca - Valencia - Marseille - Genoa

I am sailing with my wife and a 2-year-old. I wonder which port would you recommend to DIY with a toddler? We plan to do some excursions with MSC but would love to save money if it's not too much hassle to DIY with a toddler. I have been to Europe many times but first time on a cruise. So public transportation is not an issue.

Another question is with the website. I booked over 2 weeks ago and signed up Voyagers club. I got status matched a few days ago and discount applied. NCL Platinum -> MSC Gold.

The problem is that when I log in my MSC account, I don't see my Voyager ID. It gives me an error when I try to link the Voyager ID and Booking ID. So I can't do anything on the member page. I can still log in with my booking ID to add excursion or drink. So is there anything that I am missing for not being able to use the member site? I can't even make a final payment. I did call and the guy simply told me to keep trying except I have tried this for 2 weeks. As a programmer, I feel dumb to keep trying knowing the problem is not on my end and otherwise would have been fixed within 2 weeks.

As far as I know, American booking got free 1L of bottled water for dining, but when I logged in the booking page. There is an option to add a drink package, but I don't see any free water package. I called and the guy told me he will keep track of it, but didn't do anything to help me adding the drink package. When I try to buy an excursion, it won't let me check the box for the child, so I assume it's free for a child less than 3 years old.

I have read 60 pages on this forum, and I guess it's a waste of time bitching about the website. I also read the Port forum and researched the DIY transportation, but I can't find any review/experience for traveling with a toddler.

Sent like 4 emails for the past 2 weeks with no response. Both calls are not helpful. So far I am not impressed with the onshore customer support.