boricua568

We were given 2 weeks to decide to cancel or reschedule. However, we could not cancel the cruise all together because we would have had to pay the $200 flight change fee per ticket since our airfare was non-refundable.

Have traveled on Carnival, Royal Caribbean and Norwegian Cruise Line but the only one who ruined a memorable occasion for was was Royal Caribbean. So that is why we no longer prefer them.

We are of Puerto Rican descent and traveled to Puerto Rico often enough to know that airfare from/to Miami/Puerto does not cost $1,466 for neither coach nor first-class seating. Therefore, American Airlines and Royal Caribbean charged us for 4 coach tickets not two. 

So this is not a rant! It is a fact! 

In April 2017, my husband and I booked a 12 day European cruise on Royal Caribbean’s Vision of the Seas to celebrate my 50th birthday and our 30th wedding anniversary in June 2018. Then during the first week of September 2017, we booked our flights through their Air2Sea program. Two weeks later, Royal Caribbean informed us that our ship was chartered by an individual/company so they cancelled our cruise. They offered 3 options which did not fit our schedule because we have a minor child and could not travel for 12 days in the Spring or Fall since school is in session. With limited options, we were basically forced to choose a 7 day cruise that we took during our daughter's spring break which we had already been on. The cruise departed from Puerto Rico instead of Spain. They changed our flights without charging the $200 change fee, which was only right since they cancelled our cruise not us. However, we were originally charged $1,530 (for both of us) to fly coach to/from Miami/Spain and the transferred airfare cost us  $1,466 (for both of us) to fly coach to/from Miami/Puerto Rico. When the changes were being made by Royal Caribbean, we checked flights through the American Airlines website and the airfare on that day for the same flights to/from Miami/PR was $700 (for both of us). We questioned Royal Caribbean about the difference in price but they blamed it on American Airlines. We were refunded $64. Contacted American Airlines and they just talked in circles. Filed complaint with the BBB, but to no avail. Neither would budge on the price. DO NOT USE THE ROYAL CARIBBEAN AIR2SEA PROGRAM UNLESS YOU WANT TO GET ROBBED!! AMERICAN AIRLINES AND ROYAL CARIBBEAN ARE THIEVES!!!! BEWARE!!!😡