Slburrough

1 minute ago, NLH Arizona said:

You are correct, they gave them a 25% refund, less taxes and port charges, a 25% future cruise certificate and $300 reimbursement for lodging and transportation, if I remember correctly.

 

And I think it is an amazing deal at $596, even when you add the taxes and port fees.

It wasn't $596 it was $700 USD for a total of $1,400 for the cabin. The $149 refund each was for the 25% refund, they refunded two days of port taxes because WE LOST TWO PORTS!! The 25% future credit is useless because many of us on this cruise will never sail NCL  again. The $300 credit for lodging and transportstion changes is onky obtained once you provide receipts. Generous of NCL? I don't think so!!! Royal Caribbean provided members if my family 100% refunds a few years ago AND a free future cruise!

1 minute ago, sverigecruiser said:

 

Ok, no cash. Not surprising! 25% of the cruisefare back on the used card is still more than 17% back on the card so I can't see how that can be fraud. (When I said cash I didn't really mean cash. What I meant was that it wasn't a future cruise credit but a 25% reduction of the fare.) 

 

 

 

We were sold a 12 day cruise not a 10 day one. We were notified 2 days before the cruise sailed. Some passengers were never notified. We couldn't cancel or we would have list our money. What would YOU call that?

17 minutes ago, sverigecruiser said:

 

I may have missed some posts but thought that the 25% refund was cash. If not I agree with you about that it's not good enough.

 

I think that $596 for a 12 day cruise sounds like an amazing deal.

No the refund was to the card used. No cash paid out. My share of the cabin was $700 USD because my partner used a Latitudes coupon. It was a shitty cruise and I couldn't wait to get off the Getaway. It felt like we were trapped below-decks (outside decks closed) in a noisy, crowded, endless line-up of grumpy people! Never again...

3 minutes ago, sverigecruiser said:

 

Can it really be a fraud when NCL refunded a bigger part of the cruisefare than the part that was cancelled? (They cancelled 17% and refunded 25%.)

 

Well I don't know about you but the 25% refund was per cabin and so my share for half the cabin was a measly $149! I hardly think this is sufficient compensation for  losing two days, missing the stops in the Azores and Portland...and for going on the cold northern route. Furthermore the 25% future cruise certificate is useless to me because I will never cruise on NCL again.

2 minutes ago, OscarMcSloth said:

I think so many of you make valid points, that said the largest factor that is missing out, is the timing and announcement to passengers. Not only was the itinerary changed. But most folks did not find out until 6-8 days out (if they were lucky). I was checking NCL every day for upgrades and had the NCL app... I sill did not find out until CC. I even messaged NCL on twitter only to have the Official NCL account CONFIRM that the itinerary was 12 days with as planned ports... So regardless of if you think the comp was or wasn't adequate, or if NCL knew or did not know... It does not change the fact that they should have notified passengers sooner and in a better manner than the ambiguous banner that eventually did display 96 hours out on the NCL page. 

 

Also let's not forget that they then changed the itinerary AGAIN following the holiday weekend. So those of us that made arrangements to then see France or Belgium, because they had been removed in the 2nd version of the itinerary were sorely frustrated when they were then again added back.  While we made a great time of it and the water was pleasant during our crossing. The attitude of many staff and the cleanliness of the ship were undeniably impacted. The bathrooms by Tropicana literally smelled like cat litter and urine the ENTIRE cruise, foul. Oh and one last thing, we were told that all of our excursions were canceled and this was confirmed by the NCL phone agents before departure, only to find tickets and billing for said excursions upon day two of our trip. And for the record the Customer Service desk was immensely long until day 7 or 8, believe me... I know.

Hear, hear. Completely agree with everything you said. I complained twice about the deplorable state of the public bathrooms by Tropicana and the Theatre. The stink of urine and out of order cublicles completely put me off ever going in there.

17 hours ago, Zippeedee said:

I refused to be angry and ruin my one vacation this year. Now that I am off the ship and still fighting the “parting gift” respiratory infection, I do think we were under compensated for expenses for the two days. They were happy to charge me double for my cabin but I will get $300 towards my hotel, car to the airport and food. That all cost over $800 and I spent the two days coughing in my hotel room. So much fun...

Hey Zippedee I too disembarked with a wicked respiratory infection. Had to get medical assistance in Bruges. Have the the whole of my time in the UK since recovering. Insult to injury...

59 minutes ago, NLH Arizona said:

I can possibly see where fraud could come into play for those that purchased the cruise after the announcement was made reducing the number of days, unless they were informed at time of purchasing, but for those who already purchased prior to the announcement, not sure how that would apply.

It was fraud, bait and switch tactics. The poor Queen Mary passengers who were sold the round-trip with NCL on the return didn't even know about the two itinerary changes until they were actually on board the Getaway!

15 minutes ago, BoughtMyPoints said:

I had thought Errol was one of the good guys.  I stand corrected.   Was Roger Gustavsen still on board as Master?

If so, that would be 2 years in a row he was stitched up by Operations.

Let's face it, a rogue culture has taken over at NCL.

Platinum Plus twice over, definitely not making it to Ambassador.

Errol started aggressively but when I didn't back down he was actually quite nice in the end. Yes, Roger Gustavsen was the Master dealing with the nightmare. I'm a seasoned cruiser (Carnival, Celebrity, Holland America, RCL) and I'd never known anything like it. Because the route changed from southern to northern with the itinerary changed it was windy, cold and the outdoor decks were closed. As a result the 3,780 passengers were trapped inside in a ship not designed for this. Line-ups for dining took an hour to get a table, an hour for the first course to arrive and 2 and a half hours to finish. Reservations (if you could get them) eventually kicked in. Then there were the line-ups for shows...and guest services always had a line-up as people tried to get their refunds. It was a bad-tempered nightmare. Never again will I cruise with NCL.

Hello all, I am "the brave lady on the Giverny to Rouen" shore excursion who informed everyone of the passenger meeting. FYI I asked the driver and tour-guide for permission before doing so and told them why I wanted the mic. We had a meeting with 35 passengers the day before in Bliss and agreed to help spread the word. 25 people on the bus passed me notes afterwards with their names, stateroom #'s and email addresses. I'm sorry if you felt I "disappeared quickly." After I made the announcement the NCL shore excursion girl came to the front and told off the tour guide for letting me make the announcement and I didn't want to cause her any more potential trouble. Once back on ship I passed the passenger information on to the potential class action organizers (not me I hasten to add). Yesterday our first formal letter representing 99 passengers went to Andy Stuart CEO of NCL.

You may be interested to hear that that evening Guest Services called "urgently" wishing to speak to me. Errol Bailey, Hotel Manager on the Getaway then called and had a long conversation with me. He had been told I had "taken the mic" to cause trouble. He cautioned me that the Captain had been informed of a passenger revolt and that Security had been informed. I was warned not to do anything similar the following day in Bruges.