I called MSC today 9/9/21 and was told by 3 different customer service employees that a rapid antigen test was not acceptable for the pretesting requirement and that I had to have an antigen test. I was under the assumption that they were one in the same but not according to MSC. I told them I was not getting a home test but a laboratory test by my county health department or else walgreen's. I asked to speak to a supervisor to get clarification but was denied. I called a pharmacist and was told that the tests were one in the same. I even called a travel agency and had them call MSC and the travel agency called me back to tell me that MSC said a rapid antigen test was not acceptable and they wanted an antigen test and that their website specifically states antigen test and not rapid antigen test. I would appreciate it if someone else would call MSC and see if they can get to the bottom of this. I would hate to get the rapid antigen test and then be denied boarding. I have been on 2 prior MSC cruises and never had a problem with them but now I am wondering if I should go elsewhere.
MSC Covid Testing Requirements
in MSC Cruises
Posted
I called MSC today 9/9/21 and was told by 3 different customer service employees that a rapid antigen test was not acceptable for the pretesting requirement and that I had to have an antigen test. I was under the assumption that they were one in the same but not according to MSC. I told them I was not getting a home test but a laboratory test by my county health department or else walgreen's. I asked to speak to a supervisor to get clarification but was denied. I called a pharmacist and was told that the tests were one in the same. I even called a travel agency and had them call MSC and the travel agency called me back to tell me that MSC said a rapid antigen test was not acceptable and they wanted an antigen test and that their website specifically states antigen test and not rapid antigen test. I would appreciate it if someone else would call MSC and see if they can get to the bottom of this. I would hate to get the rapid antigen test and then be denied boarding. I have been on 2 prior MSC cruises and never had a problem with them but now I am wondering if I should go elsewhere.