Irish Nana

11 hours ago, Joebucks said:

 

So they are offering you the chance to rebook your same flight for no additional cost to you, and since you decided you don't want that anymore, you believe the whole flight should be refunded to you?

We cancelled the original flight.  And to answer you question, yes I do believe the flight should be refunded to me.  I only booked a flight to Europe to go on this particular cruise.  I certainly don't want to fly to Copenhagen and roam around for days!

15 minutes ago, Mattsudds said:

In the past year, I have been slightly unlucky and had the cruise lines cancel 3 cruises on me. The first was Ponant, and the second and third were Costa. All three cancellations were down to delivery issues on new ships and itinerary cancellation caused partially by shipyards. In Ponant’s case the ship is early and they changed all the itineraries and cancelled our original one. In Costa’s case one was a change of plan with a ship being built at Fincantieri Italy, and the other was cancellation of Costa Smerelda due to late delivery. 

 

In every case the cruise line refunded the original payments, offered a future cruise discount and in addition reimbursed all out of pocket expenses including non-refundable air fare. All we had to do was provide receipts which showed the cancellation cost - easily obtainable from the airline.  In addition Costa also credited the loyalty club points that we would have earned, and offered an additional onboard credit for sailings taken within a set period. 

 

I dont know what Carnival is doing for Mardi Gras passengers but whenever a cruise line cancels a cruise I am planning, as a matter of principle I would expect them to ensure I was not out of pocket as a result. In a worst case scenario, travel insurance should cover this I presume, but the onus is surely on the cruise line. In each of the cases I mention above, I had booked the cruise direct with the line but flights and other expenses were booked by me with the relevant airline - and not as part of a package. 

In reference to your last paragraph, you would think that is the case.  They are only offering "up to $450.00 per person" if we rebook another flight to Europe which is to cover the airline change fees.  I have no intention of booking another flight to Europe so why should I be out any money.  I am beside myself with this.

24 minutes ago, RWolver672 said:

 

Multiply that 6000 by the 8 cruises that were cancelled.  

I understand what you are saying but I don't care what it is costing Carnival.  The cancellation wasn't their fault and it certainly wasn't mine.  All I want is my $1,409.65 to be reimbursed to me.  It is the right thing for Carnival to do.

On 12/20/2019 at 9:31 PM, bakersdozen12 said:

Actually, you need to seek reimbursement through your travel insurance. Carnival is not responsible for your flights. Just the cruise you booked with them. 

But if the airline will not reimburse you then Carnival should be responsible.  Why should customers be out any money?

On 12/20/2019 at 1:07 PM, djb78 said:

Wow, this is pretty disappointing. My family was booked on the 15 day NYC to Port Canaveral run and really looking forward to finally getting to the Southern islands. 

 

The itinerary was awesome, some of our favorite ports and a few new ones. 

 

I have 3 ticket booked via Aeroplan in business class (with lie-flat beds) from Vancouver to New York, then after the cruise from Orlando to Toronto in economy and then Toronto to Vancouver in lie-flat beds again. We had extra days booked on either end to explore NYC and take my kids to Disney. My youngest will be just short of 2 years old so he would have still been a lap infant. 

 

We are also going to be at 60 nights getting on, so my wife and I would have turned Platinum and my boys would have turned Gold. 

 

We were considering it a 10 year anniversary trip. (It was slightly early, because if we waited till our actual anniversary, then we would have had to get a 4th ticket for my youngest since he would have turned 2.)

 

Hopefully the cover the ticket cancellation costs. 

 

Maybe the next Mardi-Gras class ship will have a similar itinerary in a few years. 

I was just wondering if you had non-refundable airline tickets if they reimbursed you for the cost?  We did and are not getting reimbursement from Carnival, unless we book another flight.  The only reason I had flights to Europe was to go on the cruise.  They are saying they will "consider" up to $450.00 per ticket IF we rebook another flight.  If not we are out that money.  And no one at Carnival seems to care.   

6 hours ago, TomCruise48 said:

I wouldn't give up.  Try again with your PVP.  Unfortunately PVP's don't have as much leverage with Carnival, because they book only for Carnival, while a TA can book with any cruise line. 

 

If that doesn't work, I would send a letter directly to Christine Duffy, President of Carnival Cruise Line, explaining that what was offered for all eight of the cancelled cruises doesn't work well for those that originated in Europe.  Ten years ago, Carnival cancelled their entire European season due to the poor economy.  Our TA was able to convince them to reimburse non-refundable airfare for the entire group that she had booked.

 

Carnival has leverage with some airlines.  I believe that between passengers and crew they book about 20,000 flights per month.  If you were booked on one of Carnival's partner airlines, they may be able to negotiate with the airline on your behalf.

Our PVP was very nice but she cannot do anything.  She switched me over to a supervisor who was useless!  She acted annoyed that I was calling since I had received the email from Carnival and spoke to my PVP.  I will follow up but I don't hold much hope that anything will change. Carnival did say they would be reaching out to the airlines but if they did it didn't help.  I would think with all the money Carnival is losing over this that they are going after the ship builder to try and recoup some the money.  They should then make sure no customer is out any money.   We have only cruised on Carnival for the last 22 years but if I don't get my money back I will be done with them for sure.

Speaking of cruising with another cruise line - any suggestions?

2 hours ago, TomCruise48 said:

Assuming that you booked through a TA (not a PVP), your TA may be able to negotiate with Carnival.  Carnival wants to keep their TA's happy so that they don't steer clients to other cruise lines.

No we booked through Carnival and one of their PVP's.

We also were on the inaugural cruise of the Mardi Gras on Aug. 31, 2020. We were told by our Carnival travel agent that we would be refunded all our money for non-refundable flights and hotels.  Well I just found out today that isn't the case!!  Our airfare cost $1,124.00 and they will only reimburse us the change flight fee of up to $450.00 a person.  I'm not going to rebook a flight to Europe the only reason I was flying o Europe is because of the cruise.  So at this point it doesn't look like we will get anything except 1 night in a hotel in Copenhagen.  I am so upset with Carnival!!