Mcnicm20

Hi Hallasm, ROL has just confirmed that the trip is now formally cancelled which is what I was waiting for them to do. They have asked for a quote to move the trip for the 2nd time to next year , if I don't get it for the same price then I'll get a refund and rebook when they do the offers I want.  We're the same in the UK at the moment, Holidays are banned with no date yet when they will be resumed either within the country or overseas but I don't think it will be any time soon. Thanks for the information.  ... 

Hi Hallasm and Richws, thanks for the responses.  I know it won't be cancelled as a local sailing but the 12 day round trip with flights and excursions will need to be cancelled. Evidently they have already cancelled January and February - even though ROL seem to think the Round trip sailings with UK flights is still not cancelled yet.  What is annoying is that they know it's not going to be open for a few months yet but they wait until the last minute to cancel.  Evidently they won't do a refund until it's under 14 days to the sailing date. Most of the excursions I want to do are at the cross over between the Winter and Summer period so I will have to wait until next September / March to rebook for and they don't have the NSS for that period yet 

I have just spoken to ROL who I booked through and Hurtigruten. Evidently this sailing is not cancelled yet. I have to wait until there is two weeks to go or they make a decision to cancel it to get a refund or be able to rebook at the same price. My original booking was a special offer and if I rebook now they won't give me the same discount for no single supplement and I will have to pay more. 

Hi

i had the holiday I had booked at the end of March last year moved to this year. When I looked at the website it says the tours from the Uk with flights are cancelled until April, however when I contacted Hurtigruten directly asi booked though a third party they said these holidays are still happening. I am a bit confused ? 
 

thanks

4 minutes ago, hallasm said:

I assume you’ll get 125% of what you have paid so far - Hurtigruten has regular solo offers at selected voyages - you should be able to rebook a solo offer once sailing again and pay with your voucher.

Thanks. I wasn’t offered a voucher just a rebook I will have to call them back tomorrow 

33 minutes ago, Homerody said:

FWIW - my US based recent experience:

 

I had a direct booking with Hurtigruten - and they have been great in dealing with cancellation and rebooking. No problems and no issues - everything to date has been per their current cancellation policies.

 

On the other hand, I used a travel agent for another cruise with another cruise line - and after the cruise line cancelled the cruise the agent was playing games, obfuscating and coming up with all sorts of excuses as to why I was not due the full voucher in accordance with the terms of the cruise line.

 

So I contacted the cruise line directly, informing them that since the booking was cancelled - the travel agent no longer had any standing in the booking and does not represent me.  I got no pushback on that.  I fully expected to be told - as they usually  do - you booked with a travel agent - we will not talk to you.  I then asked what the voucher amount will be - and without any back and forth - the cruise line offer was in line with their stated policy. A 5 minute phone call was all it took.

 

I have no idea why my travel agent was playing games - but they lost my future business.  But that's another story.

 

Hope this helps.

 

 

I booked through ROL. They rang me yesterday with the 125% offer. When I said I had the SOLO offer they went back to Hurtigruten , when they came back to me they said as it was an offer Hurtigruten wouldn’t match it and I had to pay the extra money if I wanted to rebook

55 minutes ago, Medeba said:

That is disgraceful.  You should push for a refund or the 125% FCV offer.  I am assuming you booked in the UK.  Have you got a copy of the terms and conditions of your booking with ROL?  See what it says about the terms of the cruise company cancelling the cruise and also ROL Cruises T&Cs.  I am still awaiting a response from Hurtigruten (see earlier posts) but it may be worth your while contacting Hurtigruten direct on:  https://www.hurtigruten.co.uk/contact-us/feedback/.  If you fill out the form, they will respond with a case number and answer your enquiry (eventually).  Good luck.

ROL says this all Hurtigruten  are offering 

Being penalised for being single the rebook offer only applies if you’re not a single traveller.

i know in the scheme of Coronavirus a cruise is not of importance.

Had booked to depart on the 29th of March on what to me was going to be the holiday of my lifetime on the Norway coast cruise. When it was all cancelled I was told I could have the 125% offer. However low and behold when ROL Cruises rang me to arrange a rebook seems because I  got a single the offer is  I need to pay us another £1000 to get the holiday I booked whichmeans the offer is a LIE. This was meant to be a holiday of a lifetime for me as hopefully I will be 60 at Christmas if I make it out the other side. Seems I have now got to claim on the insurance and hope I can get the refund or they will pay the difference .NOT IMPRESSED . Surely I should get 125% too

Thank you very much Hallasm for the answers. I’m on the Nordlys

Hi

I am travelling at the end of March on the 12 day round trip tour.  This will be my first cruise and i will be travelling solo. I have a few questions please:

1. I have an allergy to some foods - will they be able to accommodate me on the evening meals?

2. What time are the evening meal times and if you are on an excursion at your allotted meal time will you just miss your meal or will you get served on the other sitting?

3. I have been through the excursion list and identified the ones that are available at the time of my trip

 - do people have any recommendations ? I was thinking of the husky. Sledding, rib ride and snow mobiling 

- i could go on an excursion every day but am thinking it may be too tiring - what is the normal do an excursion every day or spend some days on the ship?

- is it better the excursions before you travel ? I was thinking of booking ones that looked like they are people limited and then book ones that are not so restricted on the ship, does it cost more to book on the ship?

- on the exercise classifications can anyone explain further on the levels 3 and 4? I am reasonably fit but will hit the big 6 0 this year so it’s a trip i have been looking at for years and finally booked ?

4. Lastly I am an allocate a cabin when i turn up are these ones more or less the same ? I know it’s external?

5. What are the prices for alcohol and soft drinks please ?

Thank you very much . Will probably come back later with more questions