Kcbates

On 5/27/2020 at 8:47 PM, Madam33b said:

 

Good news

After sending a 3rd email to Azamara, and posting our experience on this helpful discussion group, we have received a full refund.  The refund came in 3 random amounts, but they do total all funds paid.  Thank you for sharing your stories.  Hopeful everyone received their refunds and we can get cruising again real soon.

7 hours ago, lynsibear said:

Hi kcbates - we were to be on the same cruise. We received a refund of our shore excursions weeks before the cruise cost was refunded. The fare was refunded in 3 payments - but all on the same date - one equated to the deposit, with the other 2 adding up to final payment we made. Sorry you haven't been fully reimbursed yet - I really hope you get sorted soon. 

Lynn

Thanks Lynn

Partial refund

Has anyone else received a partial refund of the Journey trip from Singapore to Dubai that was scheduled for April 11?  We are still shorted $775.  The first refunds we received were in two separate amounts that did not equal any of the charges for our cruise.  We have not received any communication to explain the part refund calculations and are very curious if we will see the missing monies.  We did not cancel, rather we waited for Azamara to cancel.  We requested a full refund rather than FCC.  Curious is others are having a similar experience.

Good news

We have rec'd 75% of our funds back for Journey leaving Singapore for Dubai on April 11.  We waited for the cruise line to cancel.  We made many calls to our TA and filed an audit with our credit card company.  I'm not sure if our time or efforts were the instrument to receive the partial refund...but feeling a little less stress.  Still waiting for 25% and not really sure why we are receiving little bits that do not have any correlation to the various charges for the cruise.  Less stress regardless.   Hoping everyone received their monies due very soon.

Azamara refund letter of May 1 was just received. The letter advised us to anticipate our refund in 45 days, rather than the earlier projected 30 days.has anyone else received this for the April 8 Singapore to Dubai cruise on Azamara Journey?

5 minutes ago, hrhdhd said:

 

You can cancel and get an FCC, as described by last week's press release.

The FCC is feeling like an old boyfriend that you broke up ....with but he still wants to borrow your car or "friends with benefits clause"....I'd have to tell him....take a hike buddy....the relationship just isn't working for me anymore....sigh

This is beyond belief.  All ports are closed including embark and debark for our cruise Singapore to Dubai on April 11...and the most recent Azamara update does not cancel the cruise....and Azamara is still selling tickets for this impossible cruise on their web sites.  Maybe I should be positive and realize I could not get this kind of amusing business planning lesson through another source. I think a university course could never teach me this creative customer management skill.

Gotta laugh.....it seems there is nothing else I can do

Welcome to Victoria. USD is accepted everywhere, no need to exchange unless you prefer to get a better exchange rate at a bank rather than a merchant. Hope you enjoy our city.

Thank you for sharing the information. We are scheduled on the April 11 from Singapore to Dubai with no information coming from Azamara. We really appreciate the time and effort that you are putting into sharing info.

On 2/15/2020 at 1:24 PM, hkr1216 said:

I’m on the Singapore -Dubai cruise as well.  I have every confidence that Azamara will make the decision as soon as they can, and in the worst case scenario, will make things right for their guests.  I just had to buy a second ticket to Singapore, as my original one connected through Hong Kong.  It’s all very frustrating, but I have faith Azamara will resolve this situation (which is not their fault), as best they can.  Still almost two months to go.

Thank you for the positive vibes. We too booked a second flight because we were scheduled to arrive via Beijing. I hoping that Azamara can come through.