CruiserWithoutAShip

Thanks for replying.

should probably point out that the holiday was booked about a year ago, before Covid-19 was floating around.

Were slowly hitting the various avenues but are also still abroad, so not easy. 
 

mainly trying to get a gauge of what our level of expectation should be. 

Incase anyone doesn’t know yet...

Yesterday our to travel agent informed us that Princess have just changed their policy so that if you have “travelled” to Singapore (others are in the list) then you are not allowed onboard within 20 days. “Travelled” now includes a flight layover, i.e. get off plane and hang around at the gate (in the terminal, not going through security) and getting back on same plane.
 

The policy is so new that the call centre staff aren’t yet giving out a consistent story and when I last checked it wasn’t on their website.

Having got to Australia we have been told we’re not getting on the ship.
 

Not happy. 

Hello,

So, I’m looking for advice. I know responses will have to be general answers, but I can’t find any advice on the web at all really.

I live in the UK.

We have booked a cruise from Sydney, leaving weekend after next

We flew to Sydney last weekend, with a layover in Singapore. We had to get off the plane for about an hour while they cleaned it. But didn’t leave the departure gate, never mind go through security (You can see where this is going). The idea being that if we were coming anyway then we may as well make the most of it and do a few more things.

So... Flights To Sydney, flights Sydney to Cairns, cruise, hotel in Sydney we’re booked through one travel operator. Hotel in Cairns we booked ourselves later.

The choice to go via Singapore was made by the Agent, not us.

Now Princess have decided that if you’ve been to Singapore, in the last 14 (or 20) days (they are a bit unclear) then you can’t get on their ships. It’s been cancelled, although the Travel Agent and Princess are both claiming the other one did it.

We have agreed with the Travel Agent that instead of returning to Sydney, doing a few days there, and then getting on the ship; we’ll do the few days and fly home instead.

Princess have said they’ll refund the cruise - annoyingly not quick enough to use the money doing something else in Australia.

Given that...

• we are only here because of the cruise. 
• we wouldn’t have spent the money for what is now essentially 2 weeks in Australia.

Does anyone know roughly what we’re entitled to claim back?

Obviously not the cruise, as that’s getting refunded.

Can we claim for flights, hotels, other expenditure that we wouldn’t have spent, if we had known the cruise was going to be cancelled?

Has anyone experienced a similar situation?

Thanks for any info you provide,

Tired and annoyed in Aus.

- As a footnote...Princess (at the time of writing) haven’t updated their website with the gem of information. We found out via the Agent, and confirmed it by ringing Princess enough times that we could take an average of the answers and get something consistent.