RoyalShock

16 hours ago, SDuckers said:

We were just on the Allure last week.  After we got on the ship, I went to the MDR and got standing reservations for 6:45 each night.  We were mostly at the same table and wait staff each night.  There usually was a bit of a line before getting seated each night, but no  more than 5 minute wait.

Did you already have reservations for later times?  I'm curious, since I did go ahead and reserve for 8:30, if they would also change the reservation or if I should cancel the ones I made for 8:30, if that's even allowed on the website/app.

Many thanks for your replies. I am feeling a little better about the situation.

I couldn't find a recent topic about this, so I apologize if there has been and I just missed it.

First, I need to vent a little. I got the email about booking onboard entertainment about 7 weeks prior to sailing. I followed the link but it wasn't allowing reservations. I did some digging and found on RCI's site that you can only do that starting 30 days out, so I figured the email was sent out prematurely or they just wanted to remind us that the 30-day window was coming up in a few weeks.  Out of curiosity I checked back a week or so later only to find all shows sold out. Grrrr. So my first question is, how soon do we need to get in line at the showings in hope of getting seated when unused reservations are opened up?

My next issue is, when we booked with a representative they asked if we wanted MTD. I said yes, and reserved for 6pm. But after the issue with sold out shows I wanted to double-check our MTD. It turns out we didn't have a reserved time. I then checked the invoice and saw they put us on the MTD waitlist. Now 8:30 is the earliest we could get so I went ahead and reserved it, which poses a problem as one person in our group is diabetic and needs to eat around 6pm. So my questions are:

- If we just get in line before 6pm as though we have no reservation, can we still get seated as though we don't have reservations? Or do I need to cancel those reservations?

- Once on-board, is there a good chance we could get those reservations moved up?

- Are we just out of luck for MTD and will have to use one of the other dining options?

Thanks in advance. I really appreciate how helpful everyone on CC is. It has helped us have better cruise experiences in the past. 

We requested a refund for our May 31st cruise on the day RC announced the cancellation (April 16). The full amount hit our cards on May 17th. They had said 45 days and we got them in 31.

On 4/26/2020 at 7:15 AM, gone_cruisin said:

So here is where we stand.....

 

May 3rd Oasis of the Seas

We had to wait until the second round of announcements on March 24th to request the refund.  As soon as RCCL announced the extended cancellations on Facebook, I immediately called RCCL directly to cancel.  Had not received the email yet where you could fill out the form.  Was told on that phone call it would be 7-10 days for the refund.

 

April 18th, we received our cruise documents via email.  This prompted me to login into RCCL website and noticed that the sailing was still showing under my upcoming cruises.  Confused, I immediately called RCCL to verify if our cancellation request had even been processed.  It took a lot of back and forth between the agent and her supervisor to verify it.  At first, she believed that we had called before RCCL made it official and we were within the penalty phase.  But ultimately after that call, she noted that the request to cancel was still on file and that now it could take up to 60 days to get a refund.

 

After getting off the phone, I went to RCCL email where they offered requesting the refund via a form.  I submitted the form, but I received a pop up informing me that my reservation had already received a cancelation request.

 

To date....the cruise is still showing in our profile as an upcoming cruise and I am still receiving emails as if this cruise is sailing.

 

Anyone else having similar issues?

After RCCL cancelled our May 31 cruise (I think it was April 16th), I immediately used the email link to begin the refund process. When I log in it also appears as an upcoming cruise.

Out of curiosity I also started the online cancellation process again just to see what it would tell me and I also get "The reservation number entered has already been submitted for the Global Suspended Sailings Refund."

So you're not alone.

FWIW, I called on April 12th to cancel our cruise planner items. The rep told me it would take 2-3 weeks and those credits hit my card this past weekend. That was a huge confidence boost for expecting the rest of our refund eventually.

I cancelled our shore excursions exactly 2 weeks ago and the funds just hit my credit card today.

2 hours ago, Yankee123 said:

Happy Friday All,

 

I should consider myself blessed/lucky.  It is unfortunate to hear everyone's wait time and I wish everyone the best.  We have also received a full refund (confirmed our amount) for our cruise and the amenities we purchased (soda package, massage, 3 nights dinner package for 4, cupcake decorating class, Voom for 2, etc..).

 

Our Cruise was originally scheduled for April 12 and we canceled on April 1.  Received the refund on one card on April 10 and the other on April 14.  Then we received an email from RCCL also confirming the refund and cancellation.

 

Good luck to all.

Thanks for sharing that encouraging news. Hopefully others who have received their refunds will share, too. We just requested ours yesterday.

I have seen some tweets from people saying they are going to invoice RCI for their interest charges, which I find kind of silly (and unreasonable) since they were going to have to pay those anyway whether or not their cruise got cancelled or they requested a refund.

From a Miami Herald business reporter:

1 hour ago, Biker19 said:

Welcome to CC.

 

Cancel everything you can in the planner now online - then wait for RCI to cancel the cruise itself. 

Thank you!

I just got off the phone with an RC rep and got our shore excursions cancelled. He said it would take 2-3 weeks for the refund to appear back on my credit card.  Now we wait.

4 minutes ago, Ourusualbeach said:

Cancelled shore excursions get returned as a refund to the card used to purchase them.

 

If they were were at risk if not being able to pay the refunds the stock would not be in the mid $30’s.  A major investment bank estimated that they had 20 months of liquidity with no sailings.  We’ve been a month.  

Thank you, that is reassuring. I almost pulled the trigger to cancel via the website earlier today, but decided I'd rather talk to someone directly, even if I have to sit on hold for awhile.

30 minutes ago, twins_to_alaska said:

Wait for them to cancel.

 

Our cruise is set to depart on May 31st and this is what we're impatiently waiting for. And we're extremely nervous that it's going to be a bigger pain in the butt to get the refund if RC doesn't secure more cash liquidity.

Does anyone know if we were to at least cancel our shore excursions on the website, will they immediately issue a refund to our card or convert that to a future credit?