A friend and I were booked to cruise with MSC departing 20 March 2020. MSC formally confirmed they were cancelling the cruise on 19 March. We have repeatedly requested a full refund, but they are trying to fob us off with a FCC. We have now been told by MSC that if we can't redeem the FCC by 31 January 2021we can then 'request a refund' which will take up to 120 days to process ie to May 2021, 14 months after our original sailing date. Do you reckon I am just 'mouthing off at every opportunity'?
MSC Cruises going bankrupt?
in MSC Cruises
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A friend and I were booked to cruise with MSC departing 20 March 2020. MSC formally confirmed they were cancelling the cruise on 19 March. We have repeatedly requested a full refund, but they are trying to fob us off with a FCC. We have now been told by MSC that if we can't redeem the FCC by 31 January 2021we can then 'request a refund' which will take up to 120 days to process ie to May 2021, 14 months after our original sailing date. Do you reckon I am just 'mouthing off at every opportunity'?