Have just sent Carnival, aka Cunard, a letter before going to small claims court ( see Which website), as I have been waiting since March 31st for repayment of Queen Mary crossing plus flights which they had to cancel because of Covid 19. It is impossible to understand why they have not repaid according to their terms and conditions, given that they have all the bank details of customers. We all know how easy it is to pay online! They took my money very easily. Cash flow is their problem, no doubt. But their customers shouldn't have to suffer for this situation. Cruising in the future looks uncertain given the poor behaviour of companies. I have been a good Cunard customer over the years. So angry to be treated like this. 60 days I was told for repayment to be made! 79 days and counting. My patience is at an end.
Cunard's Cancellations/Refunds Update 9th June 2020
in Cunard Line
Posted
Have just sent Carnival, aka Cunard, a letter before going to small claims court ( see Which website), as I have been waiting since March 31st for repayment of Queen Mary crossing plus flights which they had to cancel because of Covid 19. It is impossible to understand why they have not repaid according to their terms and conditions, given that they have all the bank details of customers. We all know how easy it is to pay online! They took my money very easily. Cash flow is their problem, no doubt. But their customers shouldn't have to suffer for this situation. Cruising in the future looks uncertain given the poor behaviour of companies. I have been a good Cunard customer over the years. So angry to be treated like this. 60 days I was told for repayment to be made! 79 days and counting. My patience is at an end.