Beach Happy

On 2/15/2022 at 12:11 PM, boilachicken said:

About 2 years ago, my wife and I booked a cruise out of Europe on the Harmony of the Seas for this past October. Ultimately that cruise was cancelled and we moved everything to a new cruise. They were not offering a similar ship or itinerary, and we ended up on a different itinerary on Vision of the Seas, not quite the class ship we originally had.

 

Long story short, my wife noticed the other day that our original itinerary was back and now available on the Wonder of the Seas... YES PLEASE!!! So she called back Royal and asked to have the bookings transferred to the newly added listing.

 

She was informed that there would be a $500 for transfer or cancellation as, and I quote, "They are no longer under Cruise with Confidence"..

 

So I guess this is where I'm confused. We booked our existing cruise while under cruise with confidence, but apparently according to their website even though we booked under it, they are only honoring sail dates to 9/2022 (ours is the first week of 10/2022).

 

Has anyone experienced this? Is there any recourse? We simply want to take our original itinerary and preferably on a new ship with all the features our previous booking had prior to cancellation. Not the one with few attractions and currently being used as a quarantine spot.

 

I tried changing to Wonder from Symphony, Sam itinerary a day later. Told me $100 pp fee. Ridiculous!! Said that I am a diamond member blah blah blah they didn’t care’ Customer service on RCCL is dead!

On 3/11/2021 at 5:00 PM, FAMILYCRUISER514 said:

I’m traveling on Royal Caribbean for the first time in 20 yo, I’ve only been on NCL in recent years. I just booked on the Oasis of the Seas in an Owner Suite, but I require a scooter for mobility and normally get a HA suite.

 

Looking online the handicap cabins on RCCL ships only go up to the junior suites and I want a full suite. From the videos I’ve found online the door into the OS enters into the center of the room, so the scooter should fit.

 

Has anyone traveled in such a room with a scooter? Would you recommend it?

 

If you’ve traveled in any of the other full suites with a scooter, which one would you recommend? TIA

My husband also uses a scooter and we booked a handicapped accessible suite on Harmony. The Crown Loft in January. I think only one on the ship. I see they book quickly. There is an elevator in the room.

My family is already vaccinated and I hope all on the ship will be too by my January sailing date.