My wife and I had one of the worst customer experiences with Royal Caribbean. We booked a transatlantic cruise in November 2020 with Royal Caribbean traveling from Barcelona Spain to Florida. Our cruise was cancelled due to COVID and we were offered a Future Cruise Credit to apply in the future. The only similar transatlantic cruise was offered in October 2022. Royal Caribbean wouldn't honor our Future Cruise Credit as future cruises needed to sail before April 30, 2020. No exceptions would be given as we would lose the value of our Future Cruise Credit and we would need to pay for the entire cruise again.
We recommend that you book with any other cruise line other than Royal Caribbean. Based on this experience Royal Caribbean cares more about screwing its customers than providing a realistic approach to dealing with cancellations involving COVID!
Avoid bookings with Royal Caribbean
in Royal Caribbean International
Posted
My wife and I had one of the worst customer experiences with Royal Caribbean. We booked a transatlantic cruise in November 2020 with Royal Caribbean traveling from Barcelona Spain to Florida. Our cruise was cancelled due to COVID and we were offered a Future Cruise Credit to apply in the future. The only similar transatlantic cruise was offered in October 2022. Royal Caribbean wouldn't honor our Future Cruise Credit as future cruises needed to sail before April 30, 2020. No exceptions would be given as we would lose the value of our Future Cruise Credit and we would need to pay for the entire cruise again.
We recommend that you book with any other cruise line other than Royal Caribbean. Based on this experience Royal Caribbean cares more about screwing its customers than providing a realistic approach to dealing with cancellations involving COVID!