Dontbookavirginvoyage

I’ve never been on a a cruise before and I think I’m virgins demographic (35 couple no kids disposable income etc) currently on board for the NYE sailing and I’m thoroughly miserable about it. I would strongly urge anybody thinking about booking VV not to bother. It’s been absolutely awful so far. We arrived at the port yesterday at 1:45 and didn’t get on board the ship until after 5pm. We stood in hours and hours of lines, no communication, outside in the heat at some points, no water offered, nowhere to sit, total shambles, no apology at the end for the hours and hours we’d just stood waiting with no idea of how long we had left to wait. By the time we got on board we’d missed the safety briefings so I’ve got no idea where to go/ what to do in the case of an emergency. We missed dinner because we were so exhausted but even if we hadn’t been I wouldn’t have been able to find my reservation because the app isn’t working. For the 3 minutes it worked last night I was able to see every single show on every single night had already been booked so for the next couple of nights it looks like we’ll have no option. The app still isn’t working this morning but I’m so disengaged with this whole experience by this point that I can’t even be bothered going down to sailor services to see if they could fix it. My friend has been charged $250 to their credit card- no idea what this is for because we can’t check the app. 
 

Overall, awful service to the point that I’d never book another cruise with this company or any other.