munson1
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Posts posted by munson1
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2 hours ago, SeaShark said:
That is an interesting take, however, I only quoted the OP and if a post doesn't have all the information necessary to form an opinion, that is the fault of the poster, no?
Still think we are missing a LOT of context here. Who talked to the airline about flying the luggage to the port? Was it the OP or was it NCL? How did it come to be that NCL "volunteered" to pick up the luggage? What explanation was given at the time for the failure? Why would NCL (who isn't carrying a spare car onboard to run errands while in port) agree to go get luggage when they have no way to get to the airport? Would it not have been better to just arrange to have it delivered? Can't speak for the OP, but if it was MY luggage, you can bet that I would have retrieved it personally.
Way to many unanswered questions in this to be pointing the finger of blame so quickly.
Are you a troll that works for the cruise line?
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5 hours ago, SeaShark said:
I'm not sure just how "why I feel" is valid reasoning. That said, I am curious as to specifically why it is NCL's job/responsibility to obtain transportation for one of their employees to transit to the airport to pick up YOUR luggage. Are we to believe that the airline would hand luggage to someone other than you? Why wouldn't the airline deliver the luggage to you at the ship/pier? Why didn't you run out to the airport to pick it up yourself?
From what I gathered from baggage claim at the airport the Cruise lines and airport worked hand in hand to make a best effort to deliver the luggage.With that said the airline delivered my luggage to a port both NCL and The airline agreed on.If I was told NCL was not going to get my luggage then I may have paid for a cab from the port to get my luggage.Has this ever happened to you? As$
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16 hours ago, islesdave said:
This is not an NCL issue. This is an airline issue. NCL just books your flights for you. Hold times for airlines are incredibly long - reach out to their social media teams with your claim info, they should be able to track down where the bags are.
Lost/damaged luggage reports usually have to be filed with the airline's baggage team prior to leaving the airport, whether they're lost in destination or at home airport.
Did you purchase travel insurance or have some sort of insurance benefit from a credit card? If so, I hope you kept receipts of things purchased while on your trip to submit for reimbursement.
The airline made an attempt to fly it to one of our ports of call and NCL customer service on the ship promised us that they would pick it up ….that never happened…now my luggage is in 2 separate countries.This is why I feel they are also responsible.I want to write them a letter (nice one) to explain their faults and see if they can do something for us.My trip was partly ruined.
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16 hours ago, islesdave said:
This is not an NCL issue. This is an airline issue. NCL just books your flights for you. Hold times for airlines are incredibly long - reach out to their social media teams with your claim info, they should be able to track down where the bags are.
Lost/damaged luggage reports usually have to be filed with the airline's baggage team prior to leaving the airport, whether they're lost in destination or at home airport.
Did you purchase travel insurance or have some sort of insurance benefit from a credit card? If so, I hope you kept receipts of things purchased while on your trip to submit for reimbursement.
The airline sent the luggage to one of our ports during the cruise and NCL failed to pick it up and bring it to us.Now the luggage is 1/2 in Barcelona and 1/2 in Nice France airports.This is why I feel they are partially responsible.
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14 hours ago, wil e coyote said:
Touche! Excellent points. I also try to book direct flights as much as possible - with NCL it is a coin flip. On our last trip we used NCL Air and the flight out had a connection while the flight home was direct. Go figure!
14 hours ago, ChiefMateJRK said:Let me explain. I always book my own travel and 90%+ of the time I'm able to stick with non-stops or direct flights (at least direct going). That eliminates a lot of chances for misrouted luggage. Turn it over to NCL and who knows what you'll wind up with. We used NCL air exactly one time (our first cruise ever). The going flight had a near-impossible connection (picture OJ running through the airport) and the return flight left late at night. It was daylight when the cab driver dropped us off at home. Never again.
We had 1 carry on with “back up clothes “. When we went to check in our luggage they strongly suggested we check in the carry on.I know better now to keep my carry on with me.
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Hi, I was on NCL Epic this past week.All of my families luggage never made it on the connecting flight to the cruise.We had no clothes or toiletries for almost 2 1/2 days till we reached our first port.NCL booked these flights for us,I originally asked for direct flights and they read off their policy to us instead.I found out on the cruise that some couples had direct flights from the same area as us.We we’re told that we would get our luggage on the ship at almost every port but that never happened.The airlines sent the luggage to France for NCL to pick up and they failed to carry that out also. I understand it is a rough year to travel but all of my flights were delayed and one flight we were told was canceled…handed a food voucher/new flight tickets and a hotel voucher.We found out later the flight was not canceled but we were bumped off.
My Question is how do I kindly explain this to NCL and The airlines for reparations? I had to spend a small fortune and a good part of my cruise buying clothes and toiletries instead of being on vacation.Thank You P.S. I am home and my luggage is still Missing. -
21 hrs out and I was declined an upgrade.
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1 hour ago, oracer said:
Bids for a 8/3 cruise accepted more than 30 days out???? That does seem the norm
That’s Awesome!!!!! Enjoy!!!! I’m 3 days out and no accepted bid.
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Any accepted bids for 6/26 Epic sailing?
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Any offers accepted for Epic this Sunday coming?
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I put my bid in for an upgrade .The room I bid on is now sold out.When the room was available the let’s get you upgraded on my log in page disappeared after I upped the bid.Now the rooms are sold out and the “Let’s get you upgraded “is back.Anyone else have this happen?
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42 minutes ago, Daisy0214 said:
We bid on a Haven Balcony and when I do a mock booking it shows sold out. I guess we will not get the upgrade. We leave on June 26.
I’m assuming you’re on the Epic. Depending on what site you look at there may be 1 or 2 left or none.I saw the Haven H6 available and 5 minutes later poof it was gone.
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45 minutes ago, Lois R said:
Hi, good morning, you don't pay for anything........you must be looking at something else.
Go to this website and you can register and get all the information you need.
Thank you!!!!!! I had the wrong form, I just started the FCS form from the link you posted. I originally filled out the Non EU form (that was $65.00).
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22 hours ago, mdpa said:
I can confirm as of today, this form is still required for arrival into Spain from the US (no test, but must prove you are vaccinated, and state you don’t have COVID). Not to bad, since you can fill it out for your entire family, and then add to your Apple wallet for easy retrieval.
We simply had to scan the QR code from the form prior to going to baggage claim.
Did you have to pay $65.00 for the form or am I looking at the wrong forms?
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Birdtravels ,is the proctored test available 24/7? Will the ships internet keep me connected?I have the basic 150 plan.I wish they would have had a better game plan.
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I’m Going on the EPIC out of Barcelona at the end of the month,the ship Embark’s and Disembark’s from the same port.As of June 12,2022 NCL decided that they will no longer take care of the disembarking Covid-19 test (If required by home country ).NCL suggested that we find a testing center in Spain or possibly be one of the lucky guests that can get a test on the ship and that they would have a limited amount.From what is was explained to me the ship test is a telemed test and you need a good internet connection.Anyone Familiar with this?
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I’m going on the EPIC and bid on a Haven (H6) 2 bedroom.I bid on the low side and was wandering if anyone had bids accepted.Thanks
Ideas on how to have concerns addressed?
in Norwegian Cruise Line
Posted
I posted this question to the community with the understanding that the responses I would receive would be from others that have gone through the same issue and would be able to provide me with insight to help me and possibly others in the future.I was not expecting someone to question my every single detail and try to pour salt on a wound.Obviously you have not been down this road with having your luggage mishandled and have nothing add to a positive resolution.I am looking for answers not questions.