luv2sweat

I did call Princess and also used chat, they had no information.  That really didn't make sense.  My daughter and her dad are making the two hour drive back to Brooklyn to see if it was found.

Just got back from Greenland on the Caribbean Princess which disembarked in Brooklyn,  NY. My daughter left a bag behind in the terminal.  I tried to call the port agent but the number isn't working.  Does anyone know how to contact the port agent in Brooklyn?  Thanks!

1 hour ago, EDDY0827 said:

Family suite? 2 cabins (1 mini suite and 1 interior cabin), both of you get suite benefits.

Check for availability, may be cost prohibitive.

One mini and an inside would leave us where we are now, 1 suite and 1 balcony.

I'll ask when we are on board.  We're primarily interested in the priority boarding but if I have to wait with her, no big deal, and Club Class Dining.  Again, I'd like to be able to use the dining, but if not it's not a huge issue.

26 minutes ago, 2 cruises a year said:

In case of an emergency, this could cause Muster problems. 

That makes sense, but there should be a way to work around it I would think.

1 hour ago, HaveDogWillTravel said:

As a solo fare you pay twice (sometimes less) of the base cruise fare but you don't pay twice the port fees, plus pkg etc. Since your travel partner cancelled, princess will adjust the fare by those fees that are not required.

 

I actually wound up paying more when she cancelled.  The only thing they refund are the port fees and taxes.  Plus pkg does not get refunded because it's not an added package, it's built into the fare code.  I actually wound up having to pay when she cancelled.  I had to pay for the difference in insurance since she used her half so to speak.

Too bad Princess won't do what the airlines do.  You can't have two reservations in your name, it causes a system conflict.  So if you want to book two seats, the second is booked as EXTRASEAT,  Your Last Name.  

I know this in an odd question but, can one person be listed on two cabins? I am in a suite and my traveling buddy cancelled at the last minute.  I'm traveling with another friend who has her own balcony cabin.  We don't want to share a cabin.  Since I'm paying for two people, can she be listed on my booking?  This way she would be entitled to the suite perks since we'd be paying for them but still have a separate space to sleep.

So confused! :confused: I have three different copies of the FAQ. This is the information I got when I followed the link just now.

8. Do beverage packages that include premium coffee include Starbucks?

a. No, none of the beverage packages include Starbucks beverages within the licensed stores. Proudly

brewed Starbucks coffee sold in locations other than the licensed stores is included as part of

qualifying packages for guests to enjoy.

I guess they can't make up their minds. My mom and I are are going on Oasis in ten days. If this is the case, she may cancel her package and just buy her Starbucks. I think she's planning on spending a lot of time sitting there and people watching :)

I'm leaving on the Adventure of the Seas on Saturday. I just received an e-mail from Royal saying that due to gastrointestinal illness on the current sailing, check-in will be delayed on Saturday while a full sanitizing takes place. Can anyone let me know how things are currently? Just last month I was on an Oceania cruise right after they had a round of Noro and lots of things were cancelled/closed. Also the poor couple I'm going with were on last year's Royal sailing out of Baltimore that was cut short by a day due to Noro and other issues. Guess we don't have much luck right now.

Thanks in advance!

Good Evening,

I am just off Oceania Riviera today. There was no wheelchair assistance on the ship at all. Passengers had to walk off the ship and down the gangway and then pick up a wheelchair. In the past, ship's crew would take a passenger off the ship in a wheelchair and once in the terminal pass the passenger over to port staff. I was told by the cruise director that the port no longer allows crew to take passengers off the ship nor can port staff come on the ship.

Has anyone else heard of this? I honestly don't believe it. I think Oceania just did not want to assign crew to wheelchair duty. I think they wanted all crew cleaning so they would not be faced with the embarkation debacle of 10 days ago. If, however, this is true, I think it is the most ridiculous policy change I've ever heard of. It made for a very difficult and dangerous debarkation for my group.

Wendy

Just off the Riviera today. I'll be doing a full review later. Very disappointing cruise. Surely felt as if they couldn't wait to get us off the ship.

Disembarkation was horrendous! There was no assistance onboard for handicapped passengers. Passengers needing wheelchair assistance had to get off the ship in order to get a wheelchair. Getting my handicapped companions off was not easy.

Since we came into a different terminal than the one we left from, we had to take a shuttle to the parking garage. No one really knew where the shuttle was supposed to be. I had another car coming to help me get all the passengers and luggage back home. I called the driver, who was at a hotel three miles away, when we exited the terminal. He arrived at the terminal before the shuttle did! He drove me to the other parking area while the others in my party waited in the heat!

The entire disembarkation experience was frustrating, nerve wracking and exhausting. First time in a long time that I'm really happy to be home from a cruise. Once I rest up I'll do an objective review of the entire trip.

Their resolution of issues is also amazingly bad. I don't care if you agree with me or not they should at the very least have sent me something by now to at least let me know they were looking into it.

They did. You just didn't like the answer. You stated that you received a letter saying the ship was full and they could not move you. Hence they looked into the situation and that was the response. Time to move on.

I hope you are wrong. You think it is acceptable customer service to just ignore the customer when you have screwed up and then for some reason they are upset?

No, I don't think it is acceptable customer service to ignore the customer. However, there are times when a business realizes that they are in a no win situation. They know that no matter what they do the customer will not be satisfied and may possibly be even further aggravated. Why spend the resources to respond when they know it will get them nowhere? NCL does read these boards so they know that you do not intend to sail with them again and also will tell others not to either. Since you've made your intentions perfectly clear, why would they bother to respond?

That being said, I've had very good service from NCL. However, I work on the theory that one catches more flies with honey than vinegar.

Yeah, let's get the facts straight. You only had to go on the other side of the ship to enter the room across the hall. The room was still on the side side of the ship.

 

To you it's on the same side, to me it's on the other side if OP had to go to the other side of the ship to enter the room.

 

Looks like the OP had to either go forward or aft to the elevator banks and cross over to the other side of the ship and then go down the hallway from the aft elevators to cabin 13637 to get to the hallway where the door was located or from the other elevators midship go down the hall to cabin 13607 to get to the hallway where the door to their cabin was located.

 

Bill

Yes, you are correct. For those cabins you certainly do have to go around the mulberry bush to get there. Very inconvenient and odd design. This was common though on older ships and ocean liners. Although often it was a corridor that ran from port to starboard and the doors were on that corridor. It looks like the interior corridors for some blocks of insides do have access from port and starboard.

I'm sure that a CSR would argue that the cabins were still on the same side of the ship. So it might be best for OP to say something along the lines of "Although still on the same side of the ship, access was down the hall and on the opposite side of the ship." This way he can't be accused of exaggerating.

It's a shame that this happened. That's why I always do my own research and also recommend using a good TA, not an online TA. A good TA would have known that this was not an ideal situation and would not have allowed it to happen.

I have contacted them in every way I could and then some. After repeated attempts on the cruise I got a letter on my door mid cruise. They said the ship was full so they couldn't do anything but if something came available they would let me know. Not so amusing at the time but reading it back today I found it very amusing. I guess people leave mid cruise all the time??

1. You have stated repeatedly that you never received a response to your complaints while onboard. However, now multiple pages into the thread you casually mention a letter stating the ship is full and that they are unable to accommodate you. If I'm not mistaken, that is a response.

2. Yes, at times people do leave a ship mid cruise. They become ill and have to leave. They planned to disembark at one of the ports. They are asked to leave the ship for violating the terms of the contract.

I doubt that you will get a response from NCL at this point and if you do it will not offer any compensation.

I didn't even think of that. I would have been very upset if we had to get in lifeboats and we were separated.

It happens. You can have staterooms right next to each other and be in different muster stations. It all depends on where the cutoff is. Not much you can do about it.

As to children being in their own cabin. I'm not a fan. A number of years ago we booked two cabins on another line. A parent and child in each one. The rep said we could move around once onboard. DH and I discussed it and decided that we would keep it one parent and one child in each cabin. We had booked guarantees so the cabins could have been anywhere. Even when it turned out they were side by side, we stuck to our plan. I guess many people don't because when we boarded the ship one room was made up as twins and the other as a queen. When we asked to split the beds the steward said he put them together because he thought we'd be switching.

Also, OP keeps saying the cabins were on opposite sides of the ship. They weren't. They are still on the same side. The cabin on the opposite side of the interior corridor would have been on the other side. OP when you do speak with someone in authority, don't embellish, stick with the facts otherwise you will lose credibility.

We have a mini-suite on the Crown this summer. I know that the mini is a bit longer than a regular balcony cabin. Are they wider too?

Wendy