Unable to web check-in or access booking online for teenage children in MSC Cruises Posted October 20, 2023 Booked MSC Fantasia cruise for Nov One of the bookings was done under our teenage 17 year old daughters name (who will be turning 18 before the cruise begins) We're unable to access the booking online - so unable to add excursions, web-checkin etc Website gives an error - "We are sorry, you can not access to this section. The system recognise you as an underage user." Customer support has no clue why and cannot tell what is the minimum age to access booking online. Tried from the MSC Me app - where it says "this is not a MSC SmartShip" so cannot login Any advice?
Unable to web check-in or access booking online for teenage children
in MSC Cruises
Posted
Booked MSC Fantasia cruise for Nov
One of the bookings was done under our teenage 17 year old daughters name (who will be turning 18 before the cruise begins)
We're unable to access the booking online - so unable to add excursions, web-checkin etc
Website gives an error - "We are sorry, you can not access to this section. The system recognise you as an underage user."
Customer support has no clue why and cannot tell what is the minimum age to access booking online.
Tried from the MSC Me app - where it says "this is not a MSC SmartShip" so cannot login
Any advice?