tsnyc1

Thank you for letting me know.

Using RC website. Guaranteed balcony room. Looking at the total price breakdown which is cheaper today. Different promotions. Resolution manager stated I could cancel reservation and rebook at a lower rate but I would lose my $500 deposit. Matter of fact same room on RC website, same sailing was $500 cheaper on Juneteenth but they were closed that day. Therefore, I couldn’t speak with a TA. I just sailed on Icon,Independence, and have Utopia booked. May just cancel Star and use money elsewhere. If the same room category with the same dates drop, they should honor the price difference. On Icon, had to argue about incorrect charges on the final bill. Finally got it resolved. Thank you all for your response/feedback.

What am I doing wrong?

I called RC and spoke to the Resolutions Dept and they would not honor a price drop on Star of the Seas for a 2026 sailing. Balcony room and the category is not sold out. I see online prices and when I call into RC they act like that don't see the same discount/price. Very frustrating and poor customer service.