Never Again MSC 2024

7 hours ago, ZandZ said:

I purposely ordered and took a picture of this same dish in the MDR on the Magnifica 3 weeks ago.  Of course I promptly forgot about it, but here it is. 

 

And yes, to my surprise the room was straightened out at least 3 times a day.  And while overall it was a nice cruise I will not be back on that ship - the low dining room and spa ceilings, the lack of promenade... I am planning my next cruise on the Meraviglia.  MSC is a solid brand that, hopefully, continues to stay affordable for those of us who prefer multiple vacations a year vs. one luxurious one.

 

I was posting about seascape Carribean cruise. The fact your dish was better but on my ship was 1 clam, it speaks to the greater managment issues across the fleet quite honestly 

5 hours ago, peder said:

 

When we sailed on the Seascape we had an amazing cabin steward that was by our cabin several times each day. Very hard worker, always checking in. And not heavy cleaning, of course, but if we stopped in quick to get the kids a quick shower and outfit change after pool time, hit the buffet, then come back a short while later, we'd find that the room had been tidied in between.

 

So I don't think that level of service is a total anomaly.

no cruise cabin attendant are ever in rooms 3 to 4 times a day . Only possibility is you tipped extra at beginning of cruise and asked for that. Or if they are in your room that often on their own… hmmm

1 hour ago, ron746 said:

SORRY YOU HAD SUCH A BAD TIME, I WAS ON SEASCAPE IN FEBRUARY AND HAD A GREAT TIME. LOOKING AT THE PICTURE  ,I WAS WONDERING WHAT ARE ALL THOSE PIECES OF WHAT LOOKS LIKE VONGOLE   MIXED WITH THE PASTA  OR DO YOU ONLY CONSIDER  THE SHELLS?

There was no clam sauce 

2 hours ago, Homosassa said:

What is not "Genuine?"

 

Do you think I am an AI bot?

 

My knowledge of Italian cuisine ( preparation? regional differences?)? 

 

My experience on MSC with fellow cruisers who are not experienced in different cultures?

 

By the way, your pasta dish looks identical to the linguine I served the other day with shrimp. Made the dish as I learned from one of the straight off boat relatives from Naples.

 

I'm sorry (not) that my answer to your request to explain the dish you received doesn't meet your preconceived idea of what you ordered.

While being loyal to a cruise line is fine. Burying your head in the sand and attacking people who is giving feedback is the worse thing you can do if you want this cruise line to improve.

as I said, I went against advice of my long time agent who booked my 2018 MSC cruise for me and told me not to do it this time. Because I had a decent experience on MSC in 2018. What part of that do you not understand?

now when I got off the ship today into the Uber, the driver asked me which cruise line, I said MSC and he asked me how it was and i said  it was worse than before and he told me that is what he is hearing a lot as well

so my MSC experience is for sure out there … whether you want to accept it or not. 
 

lastly on the single clam Vongole , they can call that an appetizer, don’t try to pass it off as entree ?

2 hours ago, Homosassa said:

I enlarged your picture of the "famous" dish of "Linguine Vingole" (sic).

 

You received exactly what you ordered.  It was linguine with an appropriate amount of a sauce made with olive oil, garlic  and pieces of clam (Campania style). The single little neck clam was a "garnish."

 

As I have hade the dish on MSC in the MDR, I found it tasty, well done, and something I would have enjoyed at my straight off the boat Italian relatives.  (or passed down recipes).

 

And yes, one should be able to capture a few strands of any long noodle in fork tines and be able to twirl it around the fork (no spoon bowl used unless one is a child learning to twirl the pasta)and bring it to the mouth without dripping sauce.

 

A  request an additional sauce to "repair" the dish preparation is like asking for catsup in a fine steak house to "repair" the meat preparation. It most likely will be discreetly ignored.

 

Unfortunately, many the sail on MSC have preconceived notions based on Italian-American or quasi Italian cuisine with over sauced and flavored dishes and do not have the experience to appreciate the MSC cuisine of Italian cooking from the different regions of Italy.

 

Anyone saying that is acceptable linguine Vongole is not genuine. I am sorry

Second time MSC cruiser , last time was 2018 which was a decent experience. We are experienced cruisers with all

major lines last 25 years. This MSC cruise has made me so angry that words cannot describe. 

Fast forward to Our April sailing in MSC Seascape. I am writing this even before getting off the ship!!

I have never in my 25 years of cruising had cabins that were basically not cleaned from start to end of the cruise. The room was completely filthy when we started the cruise and it never got better as the week went on despite complaints. We just gave up and just cleaned it ourselves. We honestly felt lucky if we got new towels each day…

Now to the food, the only good thing was the pizza . Everything else was a horror show entire week. Just look at the famous Italian Dish “linguine Vingole” or pasta with clams. Just look at the picture , dry pasta with one singular dried out clam.🤷🏻‍♂️ Keep in mind, this is a famous Italian Dish and MSC is an Italian cruise line.

Lastly, the “customer service desk” was completely rude and unprofessional when I went on the last night to try and verify a MSC canceled excursion was properly refunded. They insisted that my 80 year mother who doesn’t speak English with limited mobility be there in person before releasing that information to me. Our rooms were grouped  together from the start and excursions were purchased together!!! while I understand privacy is important , this was frankly stupid .
 

Despite my poor experience on this cruise, I was probably not going to write this review until the experience that just happened at the customer service desk! The woman supervisor was absolutely the worst. She needs to be demoted  or fired .

I went against the advice of my long time travel agent who warned me aginat booking MSC but I decided to take my extended family on it based on our above average 2018 experience.!!

I should have listened to my agent! I would not go on MSC ever again even if they paid me!! This was a complete , unmitigated disaster!

DONT  DO IT NO MATTER WHAT!