DJSteve552003

The only advice I would say is stay away from Karaoke. The hostess for Karaoke was extremely rude and I made a foraml complaint about her.

Steve

stealing, cheating, someone telling me to *#(@ off, someone calling me a racist word, someone laying hands on me, someone ignoring me to a ridiculous level, someone purposefully spilling something, etc.

 

Eye rolling, sighing, or dropping a karaoke book down is minor to me. I would probably not lodge a complaint unless it was repeated intentional behavior. I allow them to have occasional bad days. But you were within your rights to complain if you felt it was warranted.

 

but there is lots of room between minor and major in my book.

 

 

The new system of karaoke (no more slips, they type it in and put you in a queue on the screen) had our hostess a bit frazzled as well because it was difficult for her to type and I am sure loud listening to what people were saying while others were singing and trying to keep up with everything in real time versus being able to read slips after someone submits it.

The book wasn't "dropped." If had been, most people would have said"sorry." the book was interntionally SLAMMED on the table.

Why do you let this bother you so much? Fill in your after cruise guest survey and move on.

To make others aware of what they may encounter. For everyone that complains, there are many others out there that won't. Perhaps you enjoy rude people and poor service, but when I pay my hard earned money for a vacation I have certain expectations and criteria that need to be met. It's the same reason I won't go on all inclusive land vacations.

Steve

On our last cruise, my husband was spoken to VERY rudely by a crew member. He complained at guest services. That afternoon we received a call from the head of guest services and we were given a free dinner at the steakhouse as an apology.

 

IMO, crew members are allowed to have bad days, just like everybody else. But to treats guests with such extreme disrespect is just NOT OK.

 

I'm glad you filed a complaint. How else are they going to know how they are treating passengers unless somebody says something?

 

(I know my opinion isn't going to be popular, but there it is...:D )

I didn't expect any freebies or compensation. It would have been nice to receive something in writing or email.

Wait, I am confused. You have 2 minor incidents with one employee and now you are done with the cruise line? That seems a bit harsh

what would you consider major?

Because she asked you for your name?? Maybe she didn't hear it the 1st time?? The lost bag seems more concerning. If Karaoke gets you mad.... that's not good.

It was because the host slammed the book down on the table. Do you think this was appropiate behavior for a customer service employee to portray?

Hi Steve,

 

I'm about to go on my 4th Carnival cruise and have never had any problems. Did you happen to get the Karaoke hosts name? Emailing Carnival with her name and your cruise details might yield you better results. I would not count Carnival out because of these two (in my opinion) small things. You're not likely to run into that same person ever again.

I have been on 24 cruises and not had any problem with staff or luggage. Now the airlines are a different story when it comes to losing luggage.

You complained, guest services showed concern and empathy. Guest services apologized.

 

Did you request something more?

Please provide an example of what your expectations were.

I would have liked to receive something in writing or e-mail stating they were looking into the matter. I wasn't looking for any freebies or compensation.

The lost bag seems the bigger issue! Did they find it?

 

At any rate, they apologized. Did they say they would follow up? I'm not sure I'd expect a follow up on the karaoke host thing. Besides, "I'm sorry and I'll speak to the X manager" (entertainment?) I'm not sure what else they can/would do. It would be incorrect to follow up with any employment related information (the result to the employee) and if they were going to offer you something, I imagine the appropriate time would've been then. But it sounds like you were already off the ship so not sure what they could appropriately offer you (on the ship, maybe something small like courtesy strawberries to the room or something, but off the ship, not much). I'm kind of confused what follow up makes sense.

 

Now follow up on that lost bag to look into it! That seems important. Of course, I don't know if CCL or the port lost it.

I'm not sure who lost it because we put it ouside of our cabin with the other bags and it was the only one missing. They did find it and shipped it back. My wife had already bought almost $ 300 of replacement products that were in the bag. She filed a claim with the insurance company.

I know whenever I have been anywhere that had Karaoke, you would write down the number that corresponds to the song you want (sometimes the song name as well) and then your name. Maybe she could not read your writing (if you wrote it down for her)?

There were no slips. People just told her the name of the song. There wen't even numbers in the book. I found that strange also because typically you give the name and number.

Regardless of how true the story is, it sounds like Carnival wasn't a big player in their cruise portfolio anyway. If they ticked him off then why go back?

Greg, so you're saying I made this story up? You don't have a clue then. I'm not a Carnival hater. Karaoke is somehting my wife & I enjoy very much. We have done it hundreds of times and even won contests for our singing. My point was this woman had no business slamming the book down on our table. I worked in customer service, in fact I used I own a DJ service but I retired 3 years ago.

I thought I would give Carnival another try. It was cheap and 90% of the cruise was ok. BTW, the did find my wife's bag but she had already spent almost $300 on replacing the contents. We did have insurance and my wife filed a claim.

The second night of our 4 day cruise on 9/22/15 my wife & I went to Karaoke and put in a song request which was a duet and I gave the Hostess our names. She was typing in the request and then asked," do you have names?" I told her I already gave them to you but it's Nancy & Steve. I thought maybe she was having a bad night and was a little cross. The next night we got there about 10 minutes early and I saw the binders where the song selections are kept. I reached for one of the binders and she said," I'll make an anouncement when the binders are available." I went back and sat at our table. 5 minutes later she comes by our table and slams down one of the binders on our table so forcebly other people in the venu noticed it and said something to us. We promptly walked out and immediately went to guest services to file a complaint. The rep. there seemed concerned and apologized for this persons behavior. I would have thought I would have received a letter or e-mail with a follow-up. I haven't received nothing. I hadn't been on Carnival in over 15 years abd this was my wifes first Carnival cruise. Add to that, they lost one of my wifes bags and it's not likely we will return to Carnival. BTW this was my 24 cruise, 4th on Carnival. :mad:

Steve

I just paid for the distilled water 3 weeks ago. I agree, I don't want to lug it around waiting for the cabin to be ready.

Steve

My wife & I do karaoke frequently on the ships. I can't recall ever having trouble with the selections. We do some of the standard songs. I thought they had a fair selection of country. On Freedom as the others said sometimes the times were short and if there were a lot of kids on the ship they really dominated the time on the family karaoke times.

I'm also a fan of Angry Orchard and was recently on Adventure. I asked and they had neither Angry Orchard or Red's Apple ale. They did say they have gotten several requests for it.

Steve

To All,

We are on this cruise & the updates which were given is there were medical emergencies onboard but no helicopter lift was required. We slowed because there was overheating and a burning rubber smell so they had to let some of the smoke out. There is no fire onboard or there would have been notifications for the emergency response teams. We are limping back to San Juan. No announcements have been made about next weeks cruise.

DJSteve

I was wondering if you have met or talked to any famous people on your cruise? FlyerTalk has a forum on seeing Famous people on an airline. Would be fun to have a forum on this(:

On my very first cruise on the Norway, Shirley Jones & her family were on the cruise. I didn't meet her but I did see Sean Cassidy out by the pool & said Hi to him.

Karaoke is a poor excuse for entertainment. We are paying top dollar to cruise and nobody wants to hear their cruise companions trying to provide an evenings entertainment.

 

In most cases the everyday cruiser cannot belt out a tune.

Then I would suggest don't go to Karaoke then. There are plenty of other activities to go to if you don't like it. I have heard some people that are really good and others that weren't but were entertaining. My wife & I have won Karaoke contests and enjoy it a lot.

Steve

2 Days.

Steve