We understand that these are unprecedented times for Princess and the cruise industry at large. We understand that the cruise industry is going to take a significant earnings hit because of the global impact of the Coronavirus. My concern is that Princess may not be understanding this from the consumer's point of view.
My recent interactions with a Princess Cruises representative was very disappointing. We are older cruisers. The CDC has come out and said, if you are older individuals, don't cruise. We were booked on a 28 day South Pacific cruise out of Los Angeles on April 11. We wanted to accept Princess' 100% future cruise credit and rebook a similar future cruise. Here is what we have found:
We booked this particular cruise over a year in advance. We are finding it difficult to find a similar cruise within the time frame that Princess defined for the 100% credit, December 2021. Actually, we can not find any of the aft balconies we love so much, and most of the itineraries are already fully booked.
All of the future itineraries are much more expensive. We paid a significant amount for our 4/11 aft balcony, now for the identical itinerary the cost is more then $2000 addition dollars.
On the 4/11 itinerary, we had cabin credits. These are not transferable.
The cost of cruise insurance is not refundable by Princess and according to the insurance company not applicable for claim.
So, we can't find a similar cruise within the time frame Princess has set for their credit. And, if we could, it would cost us an additional $3200 to go on the same itinerary in the future. My interaction with the Princess representative went a little like this: Sorry, can't help you. Sorry, can't help you with that. No, that is not covered. Sorry, it is what it is. Anything else I can do for you today? It was enough that I just wanted to tell her to cancel all of my future bookings.
Princess, these are unprecedented times for us as well. We will remain loyal Princess cruisers, until we are not. Princess, you are responsible for the "until we are not" portion of that last comment. I don't know how to solve issues you have, but I do know that some of those "issue solutions" do affect my future decisions.
Why Only Princess.....?
in Princess Cruises
Posted
We understand that these are unprecedented times for Princess and the cruise industry at large. We understand that the cruise industry is going to take a significant earnings hit because of the global impact of the Coronavirus. My concern is that Princess may not be understanding this from the consumer's point of view.
My recent interactions with a Princess Cruises representative was very disappointing. We are older cruisers. The CDC has come out and said, if you are older individuals, don't cruise. We were booked on a 28 day South Pacific cruise out of Los Angeles on April 11. We wanted to accept Princess' 100% future cruise credit and rebook a similar future cruise. Here is what we have found:
So, we can't find a similar cruise within the time frame Princess has set for their credit. And, if we could, it would cost us an additional $3200 to go on the same itinerary in the future. My interaction with the Princess representative went a little like this: Sorry, can't help you. Sorry, can't help you with that. No, that is not covered. Sorry, it is what it is. Anything else I can do for you today? It was enough that I just wanted to tell her to cancel all of my future bookings.
Princess, these are unprecedented times for us as well. We will remain loyal Princess cruisers, until we are not. Princess, you are responsible for the "until we are not" portion of that last comment. I don't know how to solve issues you have, but I do know that some of those "issue solutions" do affect my future decisions.