FormulaRacer

Hello:

Perhaps someone can help.

When contacting staff via email on the NCL ships there is a number attached to each ship.

Example: Food & Beverage Directors....fbdir21@ncl.com, fbdir13@ncl.com

Hotel Directors.....hot13@ncl.com, hot21@ncl.com

21 would be the NCL Star

13 would be the NCL Pearl

Does anyone know what numbers belong to what ships of NCL for email messages?

Would be interested in knowing numbers for the Pearl, Sun, Sky, Gem, Dawn, Spirit. Perhaps someone knows all the contact numbers.

Your help would be greatly appreciated.

I am compiling a list for my file of what email numbers belong to each ship.

Perhaps someone who has cruised on NCL may have saved a business card from one of the executive staff.

It is always nice to keep up with some of the executive staff members on ships after departing and making new friends and emailing a nice personal "Thank You".

Thanks in advance for any responses.

La Cucina is simply "NOT" worth eating at with these prices.

27 cruises on NCL and the change here in La Cucina has been dramatic.

There is nothing special about La Cucina, only the fancy names on the menu.

Lots of discussion on water. NCL also gouges passengers for wine.

I.E. Our favorite wine on board the ship is Beringer White Zinfandel 750 ML Bottle

Here in our local grocery stores the Beringer White Zinfandel 750ML bottle sells for $5.99 per bottle, on the ship; NCL now has it priced at $28.00

$6.00 for a beer, crazy.

$9.00 to $11.00 for a mixed bar drink, crazy.

18% Gratuity that does not go to the staff, but to the Corporate coffers, crazy.

NCL is strictly out to take your money at unreasonable prices. It pays to get off the ship in port and find a local eatery/bar and have a good time.

I don't mind paying for these items on the ship, but the price needs to be reasonable with a reasonable profit, not an outrageous price gouging to the guests/passengers.

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not really. i'll just adjust my gratuities to match the cost i have to spend on the soda package if they refuse to allow me to bring my own soda on board. ncl won't get one dime more than i'm willing to spend while on board and if that means screwing their employees over, so be it.

Sorry to say, there are no adjustments to the gratuity charges on NCL. If you want to complain or adjust the gratuities you must write and lodge your complaint after you leave the ship with NCL. You will be charged. Then you have to fight for what your complaint was with NCL Miami Corporate offices and "good luck" with that.

NCL has you by the baxxs on this one.

Given your doubts , why are you keeping your 3 reservations ? There are so many alternatives .Are you past the penalty dates ?

 

Hope you are correct but given the current beverage carry-on ban I'm doubtful .

SO wants to keep the current reservations. I am ready to cancel, as I am so pissed at NCL and the culture changes that have taken place. The Guest Services is not Guest Services as they do not serve the passengers/guests of NCL well at all.

We will see what happens with my Open Letter to NCL, as it has appeared in several places that NCL markets including their own social media websites.

Here's the announcement sent to us today reference the water and beverage ban.

We have been informed that Norwegian is changing their policy regarding which beverages guests can bring onboard. The stricter policy prohibits all beverages except for wine. Please review the details below:

Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, soda and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practice travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.

Why the change in policy?

The inspection of large volumes of beverages has an impact on the embarkation process and security resources. As one example, guests who attempt to smuggle alcoholic beverages onboard often try to do so in beverage containers. This means all beverages must be personally screened, taking both time and dedicated personnel.

What if I purchase a beverage in a port of call?

Guests will not be permitted to bring any beverages onboard the ship in ports of call and any locally-purchased beverages will be disposed of prior to embarkation. No open containers of beverages, including water, will be allowed onboard during a port of call.

If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

What happens if I bring a case of water to the ship?

Guests who bring beverages to embarkation will be directed to return the items to their vehicle. If the guest does not have a vehicle onsite, the items will be disposed of.

If I need to bring water or milk onboard for a medical reason or infant, what’s the process?

Guests who have special needs or medical requirements should contact the access desk at accessdesk@ncl.com. Families with infants who require water for formula or milk should advise the security team during embarkation and those items will be inspected at the check point.

Can I still bring wine on board?

Yes, guests may bring sealed bottles of wine on board for personal consumption. They will be checked prior to embarkation and a corkage fee applied at that time of $15.00 USD for a 750 ml Bottle or $30.00 USD for a 1,500 ml Magnum bottle. Box wines are not allowed on board. If guests do not wish to pay the corkage fee, the wine will be held onboard and returned to the guests at the end of the cruise.

Here"s the announcement made by NCL regarding new policies for water and other carry-on beverages. This is straight from our TA emailed to us today.

We have been informed that Norwegian is changing their policy regarding which beverages guests can bring onboard. The stricter policy prohibits all beverages except for wine. Please review the details below:

Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, soda and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practice travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.

Why the change in policy?

The inspection of large volumes of beverages has an impact on the embarkation process and security resources. As one example, guests who attempt to smuggle alcoholic beverages onboard often try to do so in beverage containers. This means all beverages must be personally screened, taking both time and dedicated personnel.

What if I purchase a beverage in a port of call?

Guests will not be permitted to bring any beverages onboard the ship in ports of call and any locally-purchased beverages will be disposed of prior to embarkation. No open containers of beverages, including water, will be allowed onboard during a port of call.

If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

What happens if I bring a case of water to the ship?

Guests who bring beverages to embarkation will be directed to return the items to their vehicle. If the guest does not have a vehicle onsite, the items will be disposed of.

If I need to bring water or milk onboard for a medical reason or infant, what’s the process?

Guests who have special needs or medical requirements should contact the access desk at accessdesk@ncl.com. Families with infants who require water for formula or milk should advise the security team during embarkation and those items will be inspected at the check point.

Can I still bring wine on board?

Yes, guests may bring sealed bottles of wine on board for personal consumption. They will be checked prior to embarkation and a corkage fee applied at that time of $15.00 USD for a 750 ml Bottle or $30.00 USD for a 1,500 ml Magnum bottle. Box wines are not allowed on board. If guests do not wish to pay the corkage fee, the wine will be held onboard and returned to the guests at the end of the cruise.

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NCL certainly is casting a poor image in the Public Relations dept. All the culture changes at NCL now known as NCLH is due to the Chairmanship of Frank Del Rio-CEO. When NCL merged with Prestige Cruise Lines, Del Rio and the Board was quick to cut the throat of Keven Sheehan who really was the one responsible for turning the company around. Sheehan suddenly left, and Del Rio (known as a throat cutter) who came from the much smaller Prestige Cruise Lines took over at the helm.

Once Apollo Management a private investment company injected a huge amount of money into NCL wanted a large portion of their investment back, NCL went public with Apollo Management selling most of the shares to the general public. Star Cruise Lines sold a big portion of their stock holdings to the general public and Genting Hong Kong became a big owner.

Frank Del Rio is "nickel and diming" NCL passengers to death. NCL's Guest Services is a nightmare and complaints are continuous across the board. The advent off the UBP and UDP has created much smaller portions in the speciality eating venues and these so-called UDP's and UBP's are designed to screw the passengers. The 18% gratuity charged to passengers for these programs do not go to the staff within the dining areas or bars. The 18% goes to the corporate coffers for profits. NCL tells passengers one thing and then do what they want. NCL is a marketing liar.

We are platinum cruisers with 25 cruises on NCL and have spent over $80,000 with NCL booking cruises over the years.

With the change in culture at NCL we will complete our final 3 bookings, but after these cruises we will move on to other cruise lines who respect the guests/passengers and don't nickel and dime them.

Del Rio doesn't care about guests and passengers, but only cares about the stock price and his own pocket where he owns a vast amount of shares, get stock options in vast amounts and his own interests, in addition to Millions of dollars in current annual salary. Read the annual report of NCLH where this information has to be fully disclosed.

The loyalty to NCL is waning quickly and Del Rio, Andy Stuart, Wendy Beck and Alice Moore all need to understand that the cruise industry is highly competitive and there are many choices of great cruise lines to choose from. Del Rio got caught with his pants down on the "taking food out of the buffet to your rooms", and provided the excuse when he walks the hallways of ships on visitations he saw too many dirty dishes outside in the hallway.

If you want to see an interesting thread, check this out on CC.

So many complaints and such poor service.

http://boards.cruisecritic.com/showthread.php?t=2376113

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If you have done that much cruising, you know that it is not uncommon for ships to make planned and unplanned changes that impact passengers.

 

If you have done that much cruising with NCL, you should know that 3 months is not an abnormal amount of time to process reimbursements for unplanned or planned changes to itineraries. I am not going to debate whether this is reasonable or not,,, just saying that with the hundreds of changed itineraries that happen this time of year as new cruise schedules and dry docks are released and updated, there are a lot of guests that get impacted.

If you have done that much cruising with NCL, you should know that Guest Services is usually pretty liberal when making reimbursements when treated with professional courtesy. We have been on several cruises that have planned and unplanned changes. Guest Services have always reimbursed us,,,, slowly. And that reimbursement has been for the full amount claimed,,, even if it exceeds published reimbursement policy for the change.

BirdTravels:

Yes BirdTravels, we have done that much cruising with NCL. We have also seen the many changes that have taken place within NCL. We have sailed when Colin Veitch, Kevin Sheehan and now Frank Del Rio served as CEO's. We are very familiar with the past ownership of NCL and now the majority shareholders of NCLH.

The corporate culture at NCL has changed dramatically with a total emphasis on revenues and bottom line profits since emerging as a publically traded corporation. I understand the value of revenues and profits as in my career which was 31 years working for a major Wall Street brokerage firm, bottom line profits is the main concern of any publically traded corporation.

What NCLH has lost, is the close relationship between passengers and the company. In the past we were respected guests, in today's culture of NCL we are simply a guest on a ship, with NCL's focus of sucking money out of every passenger to the maximum when possible. In the past, credits or reimbursements due to passengers were paid promptly and efficiently. In today's culture of NCL, passengers must take an active approach to retrieving credits or reimbursements when due.

Should you decide to read the CC Roll Call of this specific sailing (POA March 15th, 2016) you will find that many guests have repeatedly contacted NCL Guest Services over the matter of reimbursements. Many have been pushed to the side and given numerous excuses for the delay in payments. 3 months time is excessive and unwarranted. If as a passenger, any outstanding payment or debits due to NCL for any reason while on board is collected immediately by the cruise line. There is no grace period to pay outstanding balances to NCL over a 3 month period.

We have 3 more cruises booked on NCL. If the culture of NCL remains the same with a lack of respect for the passenger/guest we will simply continue to cruise but on other cruise lines. This is a highly competitive Leisure Time industry and vacationers have many choices in choosing a cruise line cruise experience.

After spending over $80,000 on NCL past cruises, I find it quite foolish not to pay a reimbursement of under $310 to any passenger. I am sure NCL will eventually pay the passengers, but to take this amount of time, sweep the requests to the side, and provide various excuses for the delay is totally unwarranted and inexcusable as a major corporation.

Not sure I understand why you wrote an "open" letter to NCL here on CC but that aside it certainly begs the question why not just make it right NCl. Did you ever get anything in writing that you would be compensated ? I hope so! best of luck !

Yes, all passengers on this NCL Voyage were given letters delivered to the staterooms about half way through the cruise from San Francisco to Honolulu.

It was very clear how NCL would handle the reimbursement. Problem is, many have not been reimbursed. The service from Guest Services has been lackluster.

Each passenger onboard the POA were advised on how to file claims either direct via USPS or online. Our claim was submitted on-line and acknowledged by NCL in Miami. A case number was provided.

Have you actually sent this to the people concerned or just to CC? I suggest you send it, "signature required", to each individual, that you can find an address for, in the senior management positions in NCL. However before you do I suggest that you have it proofed.

 

Then send a copy, with the names of those you have sent it to, to all the newspapers and radio/TV stations in your local area. Leave that till a month after you have sent to NCL and inform the press that you sent the originals a month previously.

 

Good luck; remember that writing on CC may get you 94343 views and 1631 replies like the thread on the water issue did but it may not!! I might be the only viewer.

 

You have to be proactive.

Thanks for your reply.

I have sent emails direct to Frank Del Rio-CEO, Andy Stuart- President and Wendy Beck-CFO, at the corporate offices in Miami, Fl.

NCL reads the Cruise Critic message boards. On every NCL voyage ( 25 in total) we always had a CC Meet and Greet and the Executive Officers on the ship are quite aware of the power of Cruise Critic.

Open Letter to Norwegian Cruise Lines NCL

Frank Del Rio - Chief Executive Officer

Andy Stuart - President

NCL Board of Directors

July 8th, 2016

We are a couple who travels frequently and spends most of our travels on cruise ships, sailing all over the world. We are highly experienced cruisers/passengers within the cruise industry. This open letter to Norwegian Cruise Lines shows the disrespect and disregard for their passengers, and NCL’s only concern is bottom line revenues and profits.

We are both NCL Platinum level passengers with over 25 cruises recorded in the NCL Latitudes program. With these 25 cruises recorded, we have spent over $80,000 with NCL. We average 2 to 4 cruises per year on Norwegian Cruise Lines. We have 3 more cruises booked for future cruises and may very well be our last on Norwegian Cruise Lines.

On the date of March 15, 2016 we were passengers on the NCL Pride of America ship, disembarking after the NCL dry dock in the port of San Francisco sailing to the Hawaiian Islands. The ship’s departure from the Port of San Francisco was delayed due to the unfinished dry dock. Passengers were advised by NCL 24 hours in advance that the ships departure would be delayed. Many passengers were already in travel to San Francisco. Many had to secure additional hotel accommodations, meals and local transportation from local hotels to the ships Pier 27, because of the unexpected delay. The Pride of America departed from Pier 27 a day late to the Hawaiian Islands. The departure (due to a fixed time schedule) in San Francisco left the port with much of the dry dock work and refurbishing unfinished and still a “work in progress”. Over the 10 day cruise, passengers were subjected to broken sewer lines and outside decks in terrible conditions.

Norwegian Cruise Line Ships Executive Management located on ship, Guest Services on ship, and NCL Corporate Executives made promises to all passengers that a reimbursement plan had been approved by Senior Management of NCL. The reimbursement plan that was approved, disseminated to the passengers on -board, and detailed and outlined the proper protocol to receive the reimbursements due to passengers for additional expenses incurred due to the dry dock delays. The plan was clearly outlined. On April 1st, 2016 upon arrival back to our residence in New Mexico, we quickly submitted all claim forms, and submitted all documented receipts to NCL. Over the last 3 months, we have contacted NCL Guest Services numerous times reference the reimbursement. We have been pushed to the side, given numerous excuses for the delay in payment of the reimbursement. The vast majority of the passengers on the POA are still waiting for reimbursement. We have been told that our check was sent, and have never received reimbursement. I have personally sent emails direct to Frank Del Rio, NCL’s CEO, Andy Stuart, NCL’s President without any response.

The treatment received by Norwegian Cruise Lines (NCL) as loyal passengers and customers has been terrible. NCL shows a real “lack” of consumer concern, and has plenty of excuses for the delay in payment. 3 months have now passed and NCL still fails to respond to emails or telephone requests when calls are made to NCL’s Guest Services Department in Miami, Florida. NCL has always been quick to collect deposits, payments, final cruise payments, gratuity payments from the passengers, but cannot meet the responsibility of reimbursing guests for this particular delay. While we have spent over $80,000 with NCL, NCL fails to reimburse us a mere $317.08 the total of our claims.

Since the change in Senior Executive Corporate Management and particularly from Kevin Sheehan to Frank Del Rio, the makeup and culture of NCL has changed dramatically at Norwegian Cruise Lines. Past passengers have spoken and most feel that NCL has “nickeled and dimed” passengers and changes in areas of revenue enhancements have created a disrespect and disregard for passengers with the focus on bottom line revenues and profit since becoming a “publicly” traded company in the US financial markets.

We find it very difficult to determine why Norwegian Cruises Lines would continue the delays in the reimbursement to the passengers of the scheduled Pride of America sailing on March 15th, 2016. While Frank Del Rio boasts about NCL’s increase in Revenues and Net Income, NCL fails to honor their commitment to the passenger of the Pride of America.

It is my sincere hope that NCL Executive Management in Miami sees this post, and responds back in an Open Letter to all Passengers of this specific sailing. Most of all we hope that NCL understands that future loss of revenue from loyal NCL passengers is far greater than paying out a check of $317.08 that is due to loyal customers that have supported NCL over many years.

Off the Dawn 2 weeks ago. Entertainment on board was EXCELLENT. Be sure to see the shows in the Stardust and you will love Patti and Josie nightly in the Grand Atrium.

Production crew on the Dawn is excellent with great singers and dancers. Don't miss "Elements".

Even the crew staff show was very good.

Enjoy the shows.

I am an NCL Platinum cruiser.

Great comments overall. Hopefully NCL will visit this thread to make improvements for the passengers and the benefit of future passengers, and NCLH.

Ditto.:). We booked 14500, the one with the bar.

 

G-masters- Do you have pictures you could share?

Be thankful you did not slect the Dawn GV. Just off the ship with friends who shared the GV 14000. The outside is in need of major repair and is badly worn.

Star should be much better. Dawn has many problems.

The only way you can be satisfied is to travel on new ships. How can anyone stop rust on a ship this age? I have sailed on much older ships, and I expect them to be a little worse for wear. That is the character of ships. You are not going to get perfection. I prefer older ships. Yes they should be clean, with good food and great service, but complaining about rust, no wonder ships today end up in the breakers yard before their time.

Also to name Rene as the crew member that told you (privately) that the ship is not in the best of shape, is extremely poor form. Are you intent on causing problems for people who are there to help you?

It took 3 electricians to resolve the light fixture probelm. The first one came, inspected the fixture, told us he would be back, but never showed up. The room steward was fully aware and frustrated over this matter. He could only do so much. The second Electrician (name as mentioned) came into the room, thought he repaired the fixture, only to have the room steward call the electrician back again (3rd time). His statement about the repairs on the ship was sincere and I honestly don't believe that NCL will rep-premand him for his comments. He was honest and sincere.

Rust is excepted on a ship due to salt corrision. However, if you could have personally seen this balcony (stateroom 9030), you would have to agree with my conclusion of lack of repair and ship maintenence. There can be no doubt that while public areas of this ship are kept up better, many individual staterooms are in need to repair. Any passenger that pays a premium price for a suite should get a premium quality stateroom (suite).

I always want to be accurate with my data when posting. That is why photos were taken to actually see the problems, but I did not want to interfere with our friends stateroom balcony problems in 9030.

Many times consumers will not voice opinions or present problems to many businesses. If I do, I will have names and photos of the problems that exist so that any posting can be verified.

For 31 years I spent my career evaluating many businesses in many industries. Now that I am retired, my evaluations continue as I am a professional mystery shopper that gets compensated for evaluating and writing comprehensive reviews of various types of business enterprise.

A few photos of the elevator problems, as mentioned above.........Deck 6 Forward ...Port side.

Good idea. However, shouldn't the room stewards know about these things? They do, after all, clean the cabins and are in each cabin at least twice a day.

I can't believe they clean the cabin and don't see this kind of stuff. If they see something that needs repair they should, also, report it.

 

Harriet

I spoke with the room steward several times over the matters that I presented. He was fully aware of the related problems, not only in our stateroom but others he was assigned too. He told us (myself & wife) that he had reported the problems to supervisors, but nothing was done. There appears to be a lack of coordination on this ship. The electrician who came to fix the light (the second one-Rene from Croatia), informed me that the ship needs lots of repairs and is not in the best shape.

The room stewards are pressed for time with having to clean 14 cabins, (our case on this Dawn cruise) twice per day. They are in and out quickly. While they see and understand the problems that exist, the chain of command for repairs is terribly lacking.

Down the hall from us in suite 12016, our fellow cruisers had to place pool towels up against the 4 large windows when it was raining to stop the water from leaking further into their suite.

Another fellow cruiser in stateroom 9030, had a balcony room that they could not walk out on the balcony with bare feet, it is so disgraceful. Metal sheeting on the balcony roof was rusty and well as other areas on the balcony.

NCL needs to step up their game for repairs. Elevators also had problems with the up down arrows broken out and several elevators did not show what floors passengers were on. If passengers can see these issues, why can't Hotel management see these problems?

In my opinion NCL is concentrating on the newer ships, and lacking insight to the other vessels they own. While the industry of crusing can present a great value in vacationing, NCL needs to understand (which I am sure they do) that this is a highly competitive industry with NCL, CCL, and RCL all vying for the consumer to cruise on their respective lines.

As for the Hotel Manager (as others above have posted) both my myself and wife saw Alain become very confrontational with another passenger over availability of seating in the Garden Cafe. The HD Alain was actually yelling at the other passenger out on the pool deck rather than trying to settle down the situation.

I sincerely hope that NCL management will look into these issues and read this thread to make improvements. As other posters have stated it is important to let them know.

We have been extremely loyal to NCL over the past 10 years, recording an average of 2.4 cruises per year. We have meet great staff members and executive staff members over the years that we have keep up with on a personal basis.

NCL has a small fleet of ships (13 to 14) compared to other major players in this industry namely CCL and RCL. While they want to continue to grow, NCL needs to get on these issues ASAP, otherwise negative word of mouth remarks will continue to escalate into the public domain, which is something they do not want.

Email to NCL executives at their main office in Miami will go out hopefully today. I will be very interested to see how they respond or if they respond. Their response will certainly play an important role if we return back to NCL.

We currently have 3 cruises booked for 2015, with only one on NCL (Jewel Sept 2015 last Alaska voyage) and 1 cruise on Princess (Jan 2015) and 1 cruise on Celebrity (March 2015). Being retired, and financially secure we cruise allot. Hopefully NCL can correct issues on their ships, to make our stateroom visits much better.

Our crusing group this voyage was very large booking 28 cabins in full, many in the suites on Deck 12. 120+ cruise critic members were at our meet & greet. We were the Cruzin Cuzins group. We are now planning for another 2016 cruise reunion as a large group again. We have been loyal to NCL, however after this crusie, we are seriously considering going to another line. Most of our group on this Dawn cruise were NCL Platinum members who have given NCL a trememdous amount of revenue over the years.

Lets see what happens. While I am not a frequent poster here on CC. I felt compelled to make a post about this cruise. My wife Oceandreaming2 is the poster for us here on CC with several thousand posts over many years. We are not complainers in any way, but feel that NCL needs to change the game quickly. Not only for us, or fellow cruise passengers, but also for their respective shareholders, as they are now a publicly traded company.

More to follow.

Richard in New Mexico

We are loyal NCL Platinum cruisers with over 23+ cruises on NCL. We had a large group of Cruise Critic members (120+) and a smaller group that booked 28 cabins in total. This cruise was the 14 day repositioning from Boston to New Orleans.

This cruise was very disappointing and showed the cutbacks that NCL has made over the past several years. We booked a Penthouse Suite (SJ) stateroom #12008. While we paid a premium price $5200 for 2 adults (seniors 62 & 63) we did not get a premium stateroom. The stateroom was "shabby". We had holes in the drapes, lights that didn't work, window tinting peeling from the large windows, rust running down the window supports, very leaky shower, tiles in the bath that had moldy grout and large gaps between windows and floor fascia that past passengers dropped items in between the glass and the moulding.

NCL and needs to get their maintenance moving in an upward direction. It took 13 days to get an electrician to repair the light fixture. I also strongly feel that the Hotel Director Alain Magnier needs to be replaced. Within our group that booked the deck 12 suites, many had related problems with the interior of their staterooms.

Food service in the dining rooms and Cagney's was very slow, and meals could not be delivered "hot". Waiters and waitress's were not friendly and the entire ship lacked a friendly atmosphere. Very few staff members qualified for Vacation Hero cards. Specialty restaurants were good, and the Garden Cafe food items were terrible.

Entertainment was very good, except for a few entertainers who are regular NCL entertainers. The NCL band and show dancers were quite good.

While we have another NCL cruise booked on the NCL Jewel for Sept 2015 in Alaska, unless NCL ups their game, it is unlikely that we will cruise NCL as much as we have in past. We are booked on Princess and Celebrity in near future. We are seasoned cruisers and do 3 to 4 per year.

I would suggest that anyone considering the NCL Dawn and consider paying for a premium stateroom, that you consider a lower priced category. For the price paid for premium staterooms, you do not get what you pay for. The premium staterooms (suites) need to be refurbished.

NCL continues to make cutbacks and in my opinion the cutbacks have affected overall quality of the ship. Perhaps bottom line profits to shareholders over rule the condition of the NCL Dawn.

As NCL Platinum cruisers we were very disappointed to see this ship in such shabby conditions. Improvement is needed, and the onboard Hotel Director should take full responsibility for the problems addressed here and in other staterooms.