ryguyburns

Thank you 

Could someone share a photo of a  recent Ocean Cay menu from the Seashore? Are all bookings done once onboard?

Wow! Shocking how little you get included. Premium may be a needed upgrade. 

Looking for the liquor brands being served that fit within the Plus beverage package on the current sailings for the Seashore out of Port Canaveral. I’m also searching for the menus for the Burchers Cut and Ocean Cay restaurants. 

There were people in the Spice pool with drinks everyday this past week. 

Just got off a 7 day eastern and Wasabi was only open for dinner. You could use the dining credit for sushi when open in the evenings. There is a $7 per person charge with unlimited choices. The Hamachi Poblano and Crunchy Salmon are amazing!! 

Thanks for the info. It looked like a perfect, sailing to literally walk across the street to. I’m thinking it may not be the best choice. 

Does anyone know from the March 6th Pearl sailing is a partial charter?

Here is the email I just received from Noreen at the executive offices.

 

 

Thank you for contacting the Executive Offices of Royal Caribbean International. After reviewing your correspondence, Mr. Goldstein has requested that I respond to your concerns on his behalf. I have tried to reach you via phone; I regret that we were not able to speak.

 

Please accept our sincere apologies that you missed visiting Cozumel, Mexico due to a medical emergency onboard and had reduced time in the remaining ports due to the ship’s propulsion issue. While we recognize that you were disappointed, please understand that, Royal Caribbean International reserves the right to change an itinerary without notice. This information is reflected in our brochures and Cruise Ticket Contracts. We do, however, make all efforts to adhere to originally advertised itineraries. We truly regret any inconvenience due to this change; however, we must advise that no service recovery will be provided for these concerns.

 

Please be assured, your comments have been shared with our Executive teams for their internal review. We appreciate the time you have taken to share your experience.

 

I am sorry for your disappointing experience. Sometimes, despite our best efforts and good intentions, things do not go the way we had hoped. Please feel free to direct any additional questions or concerns to me and I will be happy to help. We truly hope you will give us the opportunity to welcome you both onboard one of our ships in the future.

 

Sincerely,

 

Noreen O'Dwyer Roach

Executive Representative

Frankly, I am quite disgusted that you would even have the balls to write and complain about the missed port considering that it was purely for a medical emergency. Had it been you that fell ill, you would expect the same treatment or more. The decision to turn around and provide proper medical care for that child was a humanitarian decision and not to "ruin" yours or anyone else's vacation.

Was it disappointing to miss a port? Yes. Did it ruin the vacation enough to complain to RCI headquarters? Absolutely not. The cruise was still a great cruise and we all made due with the extra sea day. It makes me sick when people will waste the time to bitch about things out of your control and let it ruin an otherwise good time and to keep it going nearly three weeks later.

I would imagine you were one of those passengers that the captain was referring to when he stated in his announcement the following morning about not taking out disappointment on the crew and to address senior staff or corporate offices.

In the end, it's a vacation. Enjoy it.