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Cisco333

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Posts posted by Cisco333

    3/23/18 Reflection Cruise thoughts and why goodby to Celebrity

    in Celebrity Cruises

    Posted

    You're basically saying Celebrity is treating their customer right because it is standard industry practice. I'm saying Celebrity is treating their customer wrong even though it's standard industry practice. We have no dispute of the facts - we just judge them differently. Different strokes.

     

     

     

    The cruise I missed was the Solstice out of Seattle. We rebooked and took the cruise a couple of weeks later. On this trip our luggage was put on the wrong ship at the port. We had to do without our luggage until we caught up with the other ship on day four. Celebrity gave us some obc to buy clothes...just had to laugh at this point.

     

     

    Sent from my iPhone using Forums

    First time being denied shareholder benefit...

    in Royal Caribbean International

    Posted

    At least I had fun with this response to my application being denied...

     

     

     

    (And I just might have to retire my pom poms and cheerleading sweater.)

     

     

     

     

     

    I have been a fairly loyal customer of both Royal Caribbean and Celebrity cruises for a few years now... sailing numerous times on itineraries that are of significantly longer duration than your typical seven night cruisers.

     

     

     

    Here is a listing of those cruises where I (or the person I was cruising with) received the shareholder benefit...

     

     

     

    Nov/2012 Celebrity Constellation, 15 nights for $609pp with $250 shareholder credit

     

     

     

    April 2013 Celebrity Silhouette. 15 nights for $599pp with $250 shareholder credit

     

     

     

    Nov/2013 Celebrity Reflection, 15 nights for $449pp with $250 shareholder credit

     

     

     

    April/2014 Celebrity Silhouette, 15 nights for $599pp with $250 shareholder credit

     

     

     

    Sep/2014 Celebrity Century, 23 nights for $799pp with $250 shareholder credit

     

     

     

    Oct/ 2014 Celebrity Reflection 15 nights for $649pp with $250 shareholder credit

     

     

     

    April 2015 Celebrity Silhouette 15 nights for $699pp with $250 shareholder credit

     

     

     

    Nov/2015 Celebrity Constellation, 15 nights for $699pp with $250 shareholder credit

     

     

     

    April 2016 RCCL Explorer OTS, 11 nights for $618pp with $200 shareholder credit

     

     

     

    April 2016 RCCL Explorer OTS 24 nights for $1049pp with $250 shareholder credit

     

     

     

    Not included above, is a 14 night Panama Canal cruise on Celebrity Infinity, and a 15 night Transatlantic cruise on Celebrity Solstice from a time BEFORE I became a stockholder.

     

     

     

    I booked my upcoming cruise in EXACTLY the same way, through the EXACT same agency as before, with absolutely NO indication whatsoever from either the agency, OR from your company, that there was some "Dollars Off price code that is not combinable with the Shareholder Benefit program."

     

     

     

    I find it difficult to understand how my PREVIOUS cruises (some with a LOWER price per night) WERE eligible...while THIS cruise is somehow INELIGIBLE.

     

     

     

    If this is some new policy, designed to screw over your loyal customers, who were so satisfied with your product that they invested thousands of dollars purchasing stock in your company... you MAY want to consider how counterproductive that policy might be.

     

     

     

    I am ALSO already booked on two more cruises...Jewel OTS in November and Brilliance OTS in April... for ANOTHER 26 nights.

     

     

     

    If this is in fact your policy, to deny a WHOPPING and corporate-profit-breaking $100 on board credit... to a loyal customer of five years, 15 booked cruises, that encompass 226 nights on board your ships, I will most certainly be looking much more closely at booking future cruises with companies that are more appreciative of my business.

     

     

     

    I also just received an email denying stockholder credit due to having a gobig bev package .

    How long between Miami airport and Disney Cruise ship?

    in Ask a Cruise Question

    Posted

    A lot of misinformation in this thread. Just off the wonder a few weeks ago and read this thread while waiting onboard for other family members on different flight. Their flight arrived at 230. They made the cruise. The wonder all aboard time is four and they are checking people in at four . I would not advise coming in that late but there is no must be onboard by 230 rule of 90 minute before leaving that was enforced anyway.

    What's the point of a using travel agent?

    in Celebrity Cruises

    Posted

    For a European cruise, you are allowed two perks. However, you do need to book OV or higher. The 1-2-3 and PYP have always been that way, so you really are not due any perks and probably why you are being billed thru Celebrity. Once again, either Celebrity gave your TA wrong information, or your TA failed to tell you that you needed to book a higher stateroom. Check the prices and see if you can upgrade.

     

    For what it's worth, I would not have picked Choice Air. You can usually do better booking a flight on your own. I think it's too late to cancel that, though. If not, I'd cancel the whole cruise and start over with someone else or direct with Celebrity. ;)

     

    Lately I have noticed Choice Air has some very good prices....I could not do better on my own.

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