Gram Cape Cod

I have been cruising for over 25 years, here is what I found out... through the years. Cruise lines paid the fares to have a priest and or a rabbi on board, they no longer do that. It was always nice to know you can attend mass on board.

The last 7 years it has been hit or miss...only when a priest was on board ( for a vacation) and offered his services.

We were on The Breakaway in May and a priest had Saturday evening mass. We spoke to him afterwards and he said he had to beg for a room, and when they did give it he only had half an hour. He was so nice...and we had a speed mass. It was in FAT Cats and standing room only.

We always write on our comment card to bring back priests!!:)

I always write that on my comments card.

So I booked a cruise and sent in my only 500 certificate that I earned before NCL cancelled the program, along with 3 1-category updgrade certificates.

 

I had already booked through an agent and asked to use my 250 pre-cruise deposit tied to my Past Passenger # that I bought last year onboard the Pearl. No problems there and the 250 was applied to my cruises as deposit.

 

Now I send in the certificates and my agent tells me the NCL supervisor says that I CANNOT combine the offers (250 pre-cruise deposit + 500 voucher). Absolutely not true. I read the information after I bought the 250 deposit on my previous cruise, and the 500 certificates and it indicates it CAN be combined with other offers.

 

I can't believe my luck. Many on this board have received the 500 vouchers and gotten upgraded or added OBC with some of the 100 point vouchers!

 

Me, they haven't even said they'll do anything with the 4 100 vouchers and are denying my past cruise deposit in combination with my 500 voucher.

 

NCL Stinks. My agent has 20 yrs experience and knows better that they are combinable and was completely frustrated when a Supervisor argued with her saying she didn't know what she was talking about. My agent was steamed! She is still going to try and pursue this get my 250 deposit + 500 voucher. I doubt they'll do anything past that with the 100 vouchers!!!

 

I can't believe I have to fight for something that is owed to me

 

Does anyone have a contact at NCL Compass Rewards or some other department that I might be able convince them to apply my credits?

 

Very, very Frustrated:confused::confused:

Did you email ksheehan@ncl.com ?

Besure to make a copy of the certificate before you mail it to NCL or your travel agent.

Just to give an idea on the current timeline for receiving these certificates, I got my recent request in about 1 week.

 

I requested 3 certificates on Thursday November 1st, and received them 8 days later on Friday November 9th.

 

For those doubting this program, it is FANTASTIC!

 

My wife and I have now redeemed $7,000 in certificates on 4 cruises over the past 3 years. :D

What great service - I requested my certificate last Sat. night, 12/15 and received it in the mail today, 12/21!! I agree it is a great program and the points add up fast.

FYI - I received my $500 certificate in less than a week!