op1

I was on the Breakaway in late October from NY to Bermuda. We got a day pass for the last day. It was money well spent, especially given how cold it was at sea that day. Great way to relax on your last day.

I don't know that I would get it for the entire trip, especially if the weather is nice, since I would much rather be outside.

Op1

I hated signing the receipts. This was especially true of the fact they had the full price on them and then a space for a tip and then the total. I quickly started just putting slashes through those fields.

I believe they do it for some kind of accounting purposes. If they monitor the UBP charges collected vs how much they ring up they can tell how much money they made.

As for cash tips? OMG I was shocked to see how appreciative the bar staff was for just a dollar or two. They also remembered you. There were times the bar was three deep and the bartenders would greet me and asks me if I wanted my usual. The few extra dollars was worth it!

Op1

Do you or anyone else have an email for Andy Stuart? I think I used the right one, but no response, not even one saying it would be looked at in 15 days. I would prefer to deal with someone high enough up that they can verify that the issue that I had has been fixed. I'd like to find out the outcome as well.

I don't, and if I posted it I'm sure the flames would come right through my screen. But I would start with the following. At the very least you will get a case number that you can refer back to.

Guest Relations 866 625 1164

NCL.com/case-submission

Op1

I got sucked into reading this thread because of the day counter. What was the final count?

Ended up being 21 business days.

I agree too.

 

It was no ones business until the OP decided to post it on a public forum[emoji57]

Gee I thought this was a public forum to critique cruises. Well the good news no one is forced to read any of it.

I applaud you for withholding the details of your settlement. Some of those who are attempting to pry the details out of you are doing so just in an attempt to fuel further arguments and disparaging remarks.

 

 

 

Good job !!!!!

Thanks

That is a very different situation. Did CC play a role in getting them to change their initial offer?

If you are referring to the old post, I can only speculate that it may have. Today's instant access to information and information sharing gets the word out real quick. Subsequently I would imagine that NCL would not have wanted the negative buzz. But again it's just my speculation. I know it didn't hurt.

For some odd reason, I am curious why you didn't post the compensation NCL gave you. Do you feel reluctant to say what it was in case other cruisers will expect the same after they complain about a noise and lack of timely repair? I kind of get the vibe that you were quite vocal and irate when you complained while on board the ship. At any rate I am glad you are satisfied with the outcome.

Because the compensation is almost irrelevant. I can almost see the firestorm if I did. Some will post you got all that for some noise?!? Others will post that's all you got for all your troubles?!? So why go there. I am more than satisfied.

As per your vibe? Nope!

It is common to see social media play a role in these disputes, and you have been able to use it to your advantage here (it appears this is not your first time reporting on Cruise Critic at the same time you are negotiating with NCL if one of the comments from another poster are accurate.)

It's not the first time I posted and commented on NCL. But the other poster was not accurate and quoted an old post out of context. In that situation NCL issued a huge refund and future credit to the ALL of the passengers after it had to delay start a cruise due to mechanical issues.

Glad that you finally got this issue resolved and good for you to be persistent and not demanding, it certainly makes a difference.

I've been following the progress with interest to see how it would be resolved, have also been reading the posts regarding your issue and have found it hilarious at some of the responses.

I'm always amazed how we humans read only what we want to or perceive what we think the real truth is to suit their arguments. I applaud your patience in your replies and your ability to stay on course, I doubt I would be able to do the same lol.

Keep on cruising. ! !

 

cheers...the Ump...:D

Thanks!! I believe both the positive and negative remarks play a role. It is very well known that most corporations these days, NCL included, monitor social media.

The positive as well as the negative remarks kept this thread at the top. No corporate entity wants to find themselves in the middle of a discussion on their customer service practices. So maybe just maybe this thread helped move the case along.

As per losing my patience. I try to keep my zen and look at the entire experience from the noise to this thread as a learning lesson.

Either way in the end NCL did right by me.

Happy Thanksgiving to all!!!

Op1

I There is no right or wrong. We all deal with things differently. I'm just stating how **I** handled things. That's all.

 

 

 

Harriet

Fair enough.

You've done it before, and I'm sure will do it again.

 

Congratulations.

If you took the time to do real due diligence you will find that the situation I referenced before was not specifically towards me. But to all of the guests on that cruise. You took one post an re-quoted it out of context in order to attempt to discredit me and prove a point. But that doesn't surprise me.

The post you quoted was with regards to a ship wide refund and credit given by NCL when they couldn't leave port on time and had to cut a cruise short for mechanical reasons. Their initial offer to all of the cruisers was ridiculous. When most of their cruisers started opting to cancel out, they changed their offer. Again the power of the Internet. And again when they did the right thing I posted the kudos.

Did NCL take my complaint seriously? Well per my conversations with guest relations they did actually confirm the situation on the ship. They even had the logs on the times I placed the call to guest services and the 3 hours it took for someone to come up to the cabin. So they took it seriously enough to investigate.

Yes I will complain every time I feel I have not been given the service I feel is warranted. And if they do the right thing by me, I will let everyone know as well. In the end I gave them an opportunity to make things right by me. If my intent were to get even I could of just written a nasty review not specific to my issue and hurt them that way. But that was never my intent.

Thank you for your congratulations. Very much appreciated.

 

 

 

Feel free to contact NCL - but do you really need to share your 'problem' with us? Will your problem really have any impact on our cruise?

 

 

 

 

 

Harriet

So basically what your saying is only post good things. Don't post anything negative.

Maybe I should say the same about the negative comments. But people come on here and some decide what cruise line to book based on comments / critiques.

I believe the name of this site is Cruise Critic. I believe that one of the purposes is to critique a cruise experience in order that others can make a decision on whether or not it's an experience they can live with.

Some see my posts and case as a way for monetary gain. That may be your own perspective and an opinion your entitled to. But I didn't come on here and trash the food. I didn't come one here and trash the entertainment. I didn't come on here and trash NCL for people smoking in the casino or on the balconies. I didn't come one here and trash the ship for a lack of cleanliness.

I came on here and filed a case because of the poor means of how my specific situation was handled. Had they attended to the problem in the first place and not just disregarded it, we would not be here. Had they made an attempt to fix the problem and not been able to, it would have been very reasonable effort. Instead they put it off over and over and in one instance just left, leaving me waiting without any information.

So while you may judge my actions and my post as purely an attempt for personal gain it was merely a means of making sure they noted this was handled in a poor manner. And while the value of their credit is welcomed and exceeded my expectations, I've had bar tabs bigger than that!

For some of the readers it will encourage them to voice their objections if they legitimately feel they have been wronged. There is no reason to accept things without standing up for yourself in what ever manner you can.

Let me remind everyone that at no point in time did I demand or ask NCL for anything. I submitted a case of what transpired on the ship at my TA's recommendation. NCL told me they would reply in 10 days, and they didn't, then said allow 5 more days and again they didn't. Etc. Had they said allow 30 days I would have waited 30 days. But that's not what they committed to. That may be an acceptable practice to some, then that's ok for you. But in my business practice my customers would tolerate that.

Again to those that these practices are acceptable to that's all well and good. Skip over it and move on. Just like when I read a review and someone complains about allowing smoking on the ships. I don't care one way or the other so I move on. I don't bash them for their stand pro or against. I don't care it doesn't affect me so I move on.

So yes I posted a negative critique and now that NCL had done the right thing in my opinion I will post my overall critique of the Breakaway at some point.

For those not happy that NCL took my complaint seriously. Good luck next time you feel wronged some where.

Glad you are happy too, but are you not allowed to tell us what was given in the resolution?

I'm allowed, but prefer not to as it will probably create another fire storm! I will get the either all of that for just this! Or that's why companies do so poorly.

All I can say is if you have what you feel is a legitimate complaint. Go ahead and voice it.

Just curious - what was the resolution? Glad you are happy with outcome.

I received a note advising that they had reviewed the case and apologized for the fact that it wasn't handled in a manner satisfactory to me. In the end they provided what I feel is a generous credit. Again since I didn't ask or demanded anything I am happy with their actions. The only negative I can say is that it took so long to resolve and that they kept moving out the time required to reply.

Congrats and now you'll have the opportunity to do it all over again as this sounds like it's your standard operating procedure. [emoji57]

I demanded nothing from NCL. They reviewed the case and information with the ship and determined what to offer. I felt what they offered was fair and came on to advise that in the end NCL did the right thing.

Yes that's my operating procedure. Being opinionated and judgmental is not.

Well I finally received a letter from NCL. I am happy to say we can put this past us now.

NCL has indeed met and actually exceeded my expectations.

We had a creaking noise from our ceiling when underway at night. The night we headed back to NY ahead of the hurricane was pretty annoying. I just put my ear plugs in.

 

Some people can just go with the flow, some, not so much. I never even thought to call about it. :)

 

Always bring earplugs!

Creaking noises do not bother me. As a matter of fact I am a pretty sound sleeper. Takes a pretty loud and consistent noise to wake me. So maybe the flow was a bit excessive.

They put the propeller back on?

Actually it didn't fall off but they had some kind of problem with the shaft.

It was a cruise out of NYC. We embarked a day late and did not set sail till the next day. It ended up being a short cruise. Long story short, the information NCL was initially providing was very poor. The credit being offered was also very poor. But in the end NCL did the right thing for all the passengers. I posted a fair and positive review after that.

The above quote isn't from this thread - it's something you posted back in 2009. Was the problem noise on that cruise too?

Yes the propeller fell off the ship! But they did the right thing back then.

Wow your good. Btw if you'd like you can go back even further to the original incident. And yes I came back and noted that in the end NCL did the right thing.

What my dear MIL.:eek:

Lol !!![emoji23][emoji23][emoji23][emoji23][emoji23]

On Carnival you don't get any noise from the cabin's ceiling, but look what you get hanging from the ceiling:

I think I know her!

I liked Carnival and would definitely consider them for my next cruise. One thing we always liked about NCL was the kids club. That's irrelevant these days as my kids are grown up.

I hope this issue is resolved to your satisfaction.

 

 

 

Regarding the noise issue: Me? I'd already be moving on to my next adventure once I left the ship.

I think between all the posts the issue at hand has been missed. It's not so much about the noise as in the poor way everything was handled. Especially the person on the phone telling me there was no problem, ships make noise while they are at sea.

Then when I file a case with home office they do not reply in the time frame they commit to. Meanwhile they have a new CEO who is claiming he will make them top notch! Well let's start with commitment!

So a while back it stop being about the noise. Maybe now it's about the noise I can make.

An upgrade for a noise????? Seriously???? I cruise in suites and pay a

 

pretty penny to do so, now people get upgrades for cabin noises ON A MOVING SHIP!!! Yea right.....

I didn't ask for an upgrade, but I wasn't going from my mini-suite balcony to an inside cabin.

You have got to be kidding me

I kid you not!