MEricksen

Good advice from all. 

Thanks

I am looking for some guidance.  My wife and I are sailing on Divina from Port Canaveral on September 26.  When I pull up my online account and booking I see that I have been assigned an embarkation time of 8:59 PM (not AM).  The website also states that the ship leaves at 5:00 PM.  So based on the information I can see on the website I will be checking in 4 hours after the ship leaves.  I called MSC customer service for help and was kind of blown off being told to submit a contact form/email, and I did that four days ago.  I still have not received a response from MSC, other than they have received my request.

This is our first time on MSC.  We wanted to try a different cruise line for a change, and so far I am not impressed.  I understand that with Covid processes will be different, but I need to know exactly what is expected of me by being provided with information that makes sense.  So far I don't have that.

Is anyone else having these issues with MSC?  Is there a higher power I can contact to get some help?

Thanks for the assistance.

I spoke to him on the Brilliance of the Seas three days ago. I very much enjoyed talking to him.