krijkee

I was sailing on the Epic 2016 cancelled cruise - b2b and just heard back with my options. A supervisor sent it to revenue dept for me to see if anything could be done. I'm upset that several people have their price And perks honored and the best I could do is lose perks and pay an extra $1900 (due to having 4 in cabin). So we would have a balcony and inside for the cruise. No perks - although it would apply to today's rates with free UBP for first 2 and I lose the UDP for all 4 passengers.

Not overly impressed at all.

We took the two 11days on the Spirit.....different itinerary, but timeframe works. Kept all "benefits" from the Epic, plus NCL waived any additional fees/charges (22 days vs. the original 21). Same booking numbers. Joe

If I remember correctly, you had 4 in a cabin? How did the cabin thing work out?

CXL: Epic March 1 2017 (B2B 10 + 11 =) 21 day W/Med and Canaries booked during that crazy perks weekend last January (KSF/UDP/UDP).

 

PCC called today, suggesting I talk to redeployment team as after a staff meeting over lunch hour she found out that she herself couldn't redeploy anything and she said she was surprised (!). Reading along here, I was expecting as much, but now that I finally have a decent PCC I was awaiting her instruction.

 

She transferred me and I spent 25 minutes on hold, followed by another 40 with the new agent.

 

PCC suggestion was to ask to switch to Spirit --same month, similar itinerary-- and lean on them to honour perks. Spirit was a non-starter as they have no cabins to sleep four. So NOTE: if you're on Epic Med and you want to switch to Spirit and you are LESS than four, this appears to be on offer.

 

BOOKED: 21 Day Hong Kong to Sydney, January 2017.

Net $350 more: $600 - $250 OBC.

KSF/UBP/UDP honoured. Well, UDP doesn't exist, but a full cruise of SDP. Forewarned is forearmed: to say that I was persistent/insistent would be like saying that on our sea days we might glimpse the ocean. If you want your perks honoured, you're in for a nightwatchman's slog.

 

Now I need to convince the rest of my party that they don't want to go to Canaries. I think I'll start by telling them that we're not talking about about little talking birds, but big barking dogs.

 

Who knows, might cxl. I think I did the best I could.

What's the itinerary for this Hong Kong - Sydney cruise?

Originally booked for Epic 11 night I think it was 12/7/16 from Barcelona.

 

We are now on the Spirit 11 night Departing 11/17/16. Ports are great too. It's Barcelona 5pm; Provence (Marseille) 8am-6pm; Cannes, France 8am -6pm; Livorno 8am-6pm ; Rome 8am-6; Naples; at sea; Santorini 9am-6p; Athens 9a-6p; at sea; Zadar, Croatia 8a-5p; Venice 8a.

 

From my call yesterday the other Spirit sailings are; November 28th from Venice (sorry about spelling) and not certain of following because I was just trying to write really fast.. Zadar, Irekalon, Hafia, Rhodes, Kusadasi and end in Istanbul.

 

On December 9th, 2016 Spirit sailing starts in Istanbul with stops in Kusadasi, Athens, Naples, Rome, Livorno, Monte Carlo, Palma and ends in Barcelona.

 

I read about Istanbul airport being a busy mess with huge delays. They are doing a ton of work and it may be completed by then but I just didn't want to mess with Ataturk airport so opted for Barcelona and Venice.

 

If you are doing a b2b you can avoid flying into or out of Ataturk and those ports sound incredible. Must be one of the best b2b cruises offered on any line to date. I'm sure it will sell out especially being the only game in town for winter and a smaller ship. Good luck.

So, this cruise was price protected? I was told on Monday it wasn't. Are you two to a stateroom?

How did you get them to do this? Were you just adamant that's what you wanted?

Its exactly what I want to do, but its more complex as we have 4 to a stateroom and Spirit is not very 4 people friendly.

Thanks!

I am wanting to switch my Epic fall 2016 B2B to the spirit cruise also. I was declined price protection and the spirit doesn't cater to 4 people in anything above a oceanview (I had 2 mini suites booked on the Epic).

I am not impressed at all over this whole debacle. I will not be sailing NCL again if they don't make this right.

I called (waited over 2 hours) about my cancelled Epic cruise in Nov/Dec 2016. B2B 10 and 11 day Europe cruise. We can't cruise anytime except Nov and Dec. There's a suitable one on the spirit, but have to pay today's prices. They said they would transfer my UBP and UDP over but can't do KSF promo.

There only cabins that accommodate 4 guests are ocean view and inside. We booked 2 mini suites and well, the spirit won't work at all. They refused to help beyond transferring the UDP&UBP even though I would need 3 cabins instead of 2 and so the total cost would be several thousand more.

Not only that, you can't even look at these cruises and they are canceling cruises on the 24th, which means when you can finally look for a suitable replacement cruise, it's too late.

Extremely disappointed!

Not to mention, those Aussie's (there's a few) that have had this cancelled will lose money on the refund, due to exchange rate if another cruise isn't booked. We will not be rebooking with NCL and will most likely do a land vacation now.

We were also booked on the 21 day cruise - Nov 27 and I am extremely annoyed by this. Not a lot of price protection at all.

North America.

Hi,

I booked a back to back Europe cruise (21 day, 2 cabins) back in February and when I booked online, there was a problem with it accepting my latitudes number and it qualified for the latitudes OBC. So, I booked and then called the next day and had it fixed and also the promotion applied. Well, that's what the rep said she did. Turns out she didn't. I just had a amenities invoice sent yesterday (well, I tried 3 times and it kept getting sent through blank).

So, I call again yesterday and the guy said he can't add it. I emailed him screen shots of the latitudes OBC when I booked and he still claims he can't add it. At that point, I was hung up on (I was never rude, always pilots, but frustrated with so much time on this).

What's the best way to handle this? Is there someone I can email higher up?

Not to mention, I can't even get an amenities invoice as they keep coming through blank and was hung up on again when I tried to fix it.

Ang ideas on best way to go about this?

Thanks!

Did you ever get an answer to this?

Thanks for the ideas!

I think we will do the gifts once home and give them small items over there.

Hi! We have a 3 week European cruise booked in Nov/Dec and then spending another week or two after the cruise that will take us over Christmas.

How do you handle the Santa thing and gifts? We would be leaving home Nov 25 and returning around Dec 29.

I can't decide how to do it. We have 3 kids 9,7 and 3.

Any suggestions?

Thanks!