grannygristle

The GH would be a better hotel if you want to go shopping and have a choice of restaurants as the Hilton is further out of town. We've stayed at both and need the car to come into town when we stayed at the Hilton but just walked through to the shopping centre from the GH.

I believe (but am sure someone will correct me if I'm wrong) that the cold/cold, hot/cold things is the temperature of the water. The first is the wash and the second is the rinse so hot/cold is hot wash then cold rinse. I do mine on hot/cold and haven't had a problem.

Having said that I thought that was on American ships (could be wrong again :D )

I would just add to not give up if your first request to for a 'price match' of the OBC is refused, keep asking, phone or email again. Tell them you'll take it higher kind of thing. :D

On the other thread one of the posters (possibly Dai) gives examples of what you need to be eligible, as long as you fulfill those criteria, keep pushing for the OBC!

You might want to have a look at this thread from a couple of months ago, some of us were successful at getting the same problem sorted:

http://cruiseforums.cruisecritic.com/showthread.php?t=1959551

Good luck

Good news again today - three more sets of happy cruisers. Well done P and O!

That's good news granny gristle . How long did you have to wait to hear back from them with the good news?

 

 

Sent from my iPad using Tapatalk

I sent the original email on 10th Feb, so just over 3 weeks.

Today I received an email from P and O confirming that the OBS has been 'price matched' to that offered to those booking under the Select fare. The email did make an apology for it taking so long :o.

I am obviously pleased with this outcome, just regretting making the phone called that angered me so much now (will put that down to a mistake and move on I think :p)

Happy day today - hope everyone else is as successful.

grannygristle - We have friends who are newly retired and first time cruisers. When speaking to P & O regarding their claim to receive the recent OBC offer, they were told the same thing LAST WEEK that the price of their cruise had gone up!! I checked on the P & O website and the original price was still showing!! I have checked again today and its still the original price. Somewhere along the line, someone is telling 'porkies' !!!:(

 

Thanks to the experiences of many on this thread, I have now told them to try again via e-mail to Customer Services. To be fair, they did receive a pretty quick acknowledgement, and are now awaiting a final decision. They originally paid a hefty 'vantage' fare which under the latest OBC offer would provide them with £500 on board spend - not an insignificant amount to be disadvantaged by for booking early. And how sad that the excitement they should be feeling at booking their first cruise has been tainted in such a way.

I hope your friends get this sorted too and I'm sorry they've had their first cruise spoiled a little before they even leave. I'm going to play the patience game for a while now but please let me know how they get on. :eek:

Two things have to be right, are there any cabins left in the grade you booked, if not then you get no extra as you could not book that grade now.

 

Secondly the price you pay now, if you were to rebook, including any OBC has to be cheaper than the one you paid, when you booked.

 

Thanks for your input.

Definitely cabins of the same category left - I did a dummy booking to check.

Also, the price is exactly the same (that's my point about the non-existent price increase), therefore the OBS offer would put us at an advantage even after the cancellation/rebooking fee.

TBH, my original rant here last night was more about what I felt was poor customer service. Like I said, I'll be a little more patient and hope the email team sort it out.

Hi Grannygristle

You have gave no details of your cruise date booked,date of sailing etc. we booked our cruise for February 2015 in April 2013 At the old Vantage fare with £70 pp on board credit. On 4th November 2013 we received an e-mail from P&O informing us that as price of our grade of cabin had fallen under their new select fare we had be allocated a further inboard credit of £80, this made our total inboard spend of £220.00 in total. After seeing the new OBC offer for cruises booked prior to 28/02/14 and having read the contributions to this thread I contacted P&O customer services laying out my case.My enquiry was dealt with quickly and efficiently the outcome being that my original booking was cancelled and then rebooked under the new offer costing me an extra £120.00 in total but with an increase in on board credit giving us a total onboard credit of £220.00 pp instead of £110.00pp.

I would therefore keep in touch with P&O customer services but it may depend on your booking,perhaps there is not enough of a difference for them to change your booking.Best of luck.

There's a year between my booking and the sailing day - I booked under the 'Vantage' scheme, no need for me to tell anyone here the details, P & O know them. Our OBS would be a further £200 if we booked today. When the change from Vantage to Select was made we were offered nothing extra (we have the original £70 per person).

I, too, 'laid out my case' (politely) quoting the same offer as you and I'm pleased you were dealt with efficiently - that saddens me even more when I think about how I was dealt with this evening on the phone. I will definitely be waiting for their email reply. :D

Thanks for replying.

Thank you all for the information above - I'm really hoping for a positive outcome too :)

However...

Sent 1st email (via the contact thing on their webpage) on 10th Feb and waited...

Resent email on 22nd (via return method) decided not to wait too long.

Sent further email to customerservices@ on 24th, received standard acknowledgement on 26th.

Phoned them tonight and was lied (?) to. Was told that P & O had increased the fare (and that there would be people booking now wouldn't really be any better off in the long run). I told her that I hadn't noticed that, she said it happened yesterday. As soon as I got off the phone I checked and they are still the same!

She also said it takes up to 28 days for customer service to reply to emails:confused:. I said I'd wait!

So far I'm rather unhappy and feel no 'vantage' at all!

Have a look at Phenergan - I buy it for husband and daughter. Take a dose, have a lay on the bed, half hour later they're ready to go again.

It was the same drug as the ship's Dr gave husband in injection form (at least it was a few years ago when he needed injection - the generic name was listed on my receipt which is why I got Phenergan for the following cruises).

HTH