luvpiano

We just returned from a 7 nt. Alaska cruise on the Infinity. This was cruise #31 for my DH and me, but the first for our son, his wife, and their 4 yr. old son. We were expecting to help out a lot with childcare, but also to make use of the Fun Factory facilities. An incident the first day made short work of that! We signed our grandson in, and left, only to be called back in a panic by our son an hour later. Our grandson had asked to go to the bathroom, so one of the workers took him, closed the door on him and left him alone. Predictably, he 'pooped his pants,' because he couldn't get up on the adult sized toilet by himself, and nobody had shown him the footstool (on the other side of the bathroom!). He also had no idea how to open the door,plus the floor was wet and slippery. By the time we were called, it was too late and we had a real mess to clean up. We asked the workers why he was left in there alone, and were told it is Celebrity policy. They are NOT allowed to assist or accompany any child into the bathroom, even if they know the kid needs help. It would have been really nice if they'd told us this on our initial tour of the place! I had earlier observed a worker open the bathroom door for another (sobbing) child, who obviously couldn't figure out how to open the door either! IMHO, their policies are not suitable for 3-4 year olds.

We just returned from a 7 nt. Alaska cruise on the Infinity. This was cruise #31 for my DH and me, but the first for our son, his wife, and their 4 yr. old son. We were expecting to help out a lot with childcare, but also to make use of the Fun Factory facilities. An incident the first day made short work of that! We signed our grandson in, and left, only to be called back in a panic by our son an hour later. Our grandson had asked to go to the bathroom, so one of the workers took him, closed the door on him and left him alone. Predictably, he 'pooped his pants,' because he couldn't get up on the adult sized toilet by himself, and nobody had shown him the footstool (on the other side of the bathroom!). He also had no idea how to open the door,plus the floor was wet and slippery. By the time we were called, it was too late and we had a real mess to clean up. We asked the workers why he was left in there alone, and were told it is Celebrity policy. They are NOT allowed to assist or accompany any child into the bathroom, even if they know the kid needs help. It would have been really nice if they'd told us this on our initial tour of the place! I had earlier observed a worker open the bathroom door for another (sobbing) child, who obviously couldn't figure out how to open the door either! IMHO, their policies are not suitable for 3-4 year olds.