pmdc5696

My 17 year old daughter and I booked a tour with Courtney in July. We were met by two men that were sent by Courtney (I will not provide their names as I do not believe they were truthful). I spoke with Courtney via telephone and he assured me that these two were "his best men". My 17 year old asked to sit in the front and was immediately granted permission. We requested to see a plantation, a bird sanctuary and have lunch somewhere with local food. We were quickly and efficiantly brought to these locations, but not provided any information about the sites, Jamaica, or anything we were passing.

We had two major issues of note. The first, and far most serious involved the driver and my daughter. Unbeknown to me until after we parted for the day was the increasingly graffic verbal secual advances he made. I cannot go into specific detail as it would get me booted from the website.

When we were dropped off, these men dropped us much farther from the ship that anticipated, causing us to have to walk through several blocks in Falmouth. They demanded more than $30 dollars more than we had agreed to when scheduling the trip. I refused. Eventually, in order to keep from a prolonged argument that was sure to involve local law enforcement, I agreed to pay them an extra 20. We returned to the ship vowing never to get off in Jamaica again.

I contacted Courtney after we returned, explaining the issues we had. He asked for an in depth report. The next day, he contacted me and reported that both men had been fired and that he had filed a complaint with the tourism board. I found his response to be appropriate and timely. He shared what felt to me to be a heartfelt apology for our experience. He seemed to be genuinely sorry for our troubles, offering to refund what I paid.

The reason for writing this post is to simply suggest that when you book with someone, make sure that he/she is providing the service. I seriously doubt we would have had issues if we had been with Courtney. We will be returning to Jamaica next September and are planning on booking with Courtney and will only accept him.

Does anyone have a current number for Roger? I tried to call the cell phone posted and was unable to reach him.