We were scheduled to sail the Panama Canal cruise on the Pursuit in March. When cruise was cancelled by Azamara, TA requested full refund and was told it could take 30 days or longer. Since final payment was made within the normal 60 day window, decided to dispute the charge with the credit card company. I was concerned about financial stability and potential for full refund being slow walked.
Disputed the charge online Wednesday and credit card company credited back the full amount the following day -- which surprised me how quickly the money was credited to the account. I was expecting it to take longer.
After my experience, another person in our group took the same steps and received full credit with their credit card company. I don't know if their payment was made within the 60 day window. I've heard stories that cancelled travel can be disputed outside the normal 60 day window. I have no idea if this is true or not.
Azamara refund problems (merged)
in Azamara
Posted
Regarding credit card dispute:
We were scheduled to sail the Panama Canal cruise on the Pursuit in March. When cruise was cancelled by Azamara, TA requested full refund and was told it could take 30 days or longer. Since final payment was made within the normal 60 day window, decided to dispute the charge with the credit card company. I was concerned about financial stability and potential for full refund being slow walked.
Disputed the charge online Wednesday and credit card company credited back the full amount the following day -- which surprised me how quickly the money was credited to the account. I was expecting it to take longer.
After my experience, another person in our group took the same steps and received full credit with their credit card company. I don't know if their payment was made within the 60 day window. I've heard stories that cancelled travel can be disputed outside the normal 60 day window. I have no idea if this is true or not.