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Boboz

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Posts posted by Boboz

  1. G'day all,

    Thanks for all the comments.

    For those that seemed to think it is unusual for someone to send gifts to passengers on ships, they used to be called "Bon Voyage gifts" and this was not my first time, Princess have always managed to deliver the goods.

    As for the ones that suggested I should have ordered them through P&O,

    That was very smart, then there would have been two unhappy customers because they didn't deliver the bunch that was ordered anyway.

     

    I have still not heard from P&O customer relations.

    Looks like they don't have such a department, I didn't want compensation I just wanted an apology.

    Regards Bob

  2. We were on the Aria for the Bounty cruise last month.

    The ship was great , the staff as usual were great.

    The cruise was spoilt by an unfortunate incident.

    It was my wife's birthday the day we sailed , so I had ordered some roses from a Brisbane florist to be delivered to the ship, I paid extra to have them

    delivered by noon, as we were to sail at 2 pm. When we boarded there were no flowers in the stateroom so I enquired with the room steward who said he did not know and suggested we try reception, who also did not know.

    Two days later we found a note under our door to contact the assistant manager at reception, who informed us that the ship had also ordered some flowers for a guest and their flowers had not arrived so they had made a "MISTAKE" and sent my wife's roses to the other guests.

    I asked the Assistant manager how could this "Mistake" happen as the roses were addressed to my wife and included a card wishing her happy birthday and a personal message from me, I was told by this genius that they had removed my card and put in a card of their own.

    They call this an accident ??? More like misappropriation at best and bordering on a criminal act.

    As compensation we were offered the cost of the flowers or dinner in the Salt grill.

    Poor compensation for the disappointment .

    I have sent an Email to P&O also a hard copy by mail but no response as yet

    Not even a computer generated reply.

    Sorry for the long winded post

    Regards Bob

  3. G'day all,

    We too were on the Aria for the Bounty cruise last month.

    The ship was great , the staff as usual were great.

    The cruise was spoilt by an unfortunate incident.

    It was my wife's birthday the day we sailed , so I had ordered some roses from a Brisbane florist to be delivered to the ship, I paid extra to have them

    delivered by noon, as we were to sail at 2 pm. When we boarded there were no flowers in the stateroom so I enquired with the room steward who said he did not know and suggested we try reception, who also did not know.

    Two days later we found a note under our door to contact the assistant manager at reception, who informed us that the ship had also ordered some flowers for a guest and their flowers had not arrived so they had made a "MISTAKE" and sent my wife's roses to the other guests.

    I asked the Assistant manager how could this "Mistake" happen as the roses were addressed to my wife and included a card wishing her happy birthday and a personal message from me, I was told by this genius that they had removed my card and put in a card of their own.

    They call this an accident ??? More like misappropriation at best and bordering on a criminal act.

    As compensation we were offered the cost of the flowers or dinner in the Salt grill.

    Poor compensation for the disappointment .

    I have sent an Email to P&O also a hard copy by mail but no response as yet

    I will not hold my breath waiting.

    Sorry for the long winded post

    Regards Bob

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