I mailed in a letter to BOA on Friday and got a call back yesterday. The young woman I spoke to was so nice :). She said a system error hit a population of customers causing a miscalculation in points :(. They have found the error and are mailing out new certificates to these customers this week. She said, they are going out automatically this week. She wasn't sure why BOA customer service isn't telling people about the error when they call. You might want to wait and see if you get the right stuff in the mail later this week or next week before contacting them.
NCL Mastercard FAQ
in Norwegian Cruise Line
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I mailed in a letter to BOA on Friday and got a call back yesterday. The young woman I spoke to was so nice :). She said a system error hit a population of customers causing a miscalculation in points :(. They have found the error and are mailing out new certificates to these customers this week. She said, they are going out automatically this week. She wasn't sure why BOA customer service isn't telling people about the error when they call. You might want to wait and see if you get the right stuff in the mail later this week or next week before contacting them.