rtfl66

13 minutes ago, caffeine_demon said:

Just got my confirmation of balcony cabin - deck 11 near the back.  Oh - and apparently it's a complimentary upgrade! 😁

What cabin did you have before? 

UK offices are still sticking to the waiting to hear back from inventory line!

An email/letter has gone out to all US MSC guests advising them, so unsure why UK MSC are not privy to this information.

MSC USA have confirmed in a tweet to us that only 11001, 12001 and14001 are the 2/2 configuration.

Please keep us updated with what compensation you get offered.

Thanks

Hope you manage to get something sorted out.

Unfortunately not as still no response from MSC as promised and no reply to the email I sent (to the address you gave me)

Rtfl ... If you contact me on the mail address on my posts I can give you the name of someone who may be able to help.

Thanks, I have sent an email.

VJ ... AS far as I understand from one of the Senior Supervisors at MSC UK, they have not been selling all the GS suites as 2+2 and was shocked to hear that the USA had been doing so when I had a discussion with them about it a week ago.

I booked suite 11003 on the uk site when the description was 2 bed 2 bath suites. I am travelling with my husband and my 17 year old son. The cabin layout pics also show this configuration. I also called the uk booking line and they confirmed the cabin was 2 bed. I booked this as my 19 year old daughter may be joining us so I wanted an option to add her on and for them not to share a sofa bed. At the time most decks had grande suites left and they advised deck 11 had some of the largest suites. This was in March.

I then have read the posts showing it will be 1 bed only so called on Sunday on the uk line and the lady I spoke to said it was showing as 2/2 configuration. I asked for confirmation so she said she would send an email to the correct department and come back to me. Having heard nothing I called again this evening to be told they hadn't had a response. I advised that 10001 was showing available and asked as that was a central cabin was that 2 bed. I was told unlikely as this was showing as 35sqm and 11003 as 46sqm so more chance in 11003?

She said she would chase the correct depart,net for a response.

I am not happy at all as had I known it would be a standard cabin with sofa bed I would have booked the Yacht club. At the time I booked the yacht club was around £500 more, today's prices show it as £1600 more. The other concern I have is the balcony, the renderings are showing this as fully enclosed with a port hole? Do they not have outside balcony space