Leo41

I have used several scooter companies on different cruise lines, but when I cruise with Disney, I always rent from Brevard Medical. They were recommended to me by Disney when I took my first cruise with them (Brevard is located in Fla), and I've been very pleased with their service.

On one Caribbean cruise, I lost the key to the scooter! We could not locate it anywhere. Guest Services phoned Brevard, and they FedEx'd another key to our next port, which was the very next day. They did not charge at all for this service.

Although, like other companies, they like you to leave the scooter in your room when disembarking, I have difficulty walking through customs, etc. to the buses, and since Disney is so familiar with Brevard, they told me to just take the scooter out to the bus, and it will get picked up there. I've never had any problem.

I don't know what problems OP had, but I have mobility problems and have cruised 9 times with Disney (#10 next month--my granddaughter is a Disney fanatic), and there are two areas in which Disney has never failed to disappoint me--boarding and disembarking. I have cruised with other lines who do it so much better.

Although my rented scooter is waiting in the terminal, I need wheelchair assistance from the bus through the terminal until I can get to the scooter. Since I need to leave the scooter in my cabin when we depart (company's rules), I also need wheelchair assistance to disembark.

In both instances, Disney will provide a wheelchair, but they will not provide assistance in pushing the chair. I am a senior who travels with my sister, also a senior and although she can walk better than I can, she is not able to assist me due to other infirmities. My granddaughter (the reason we're cruising Disney) is too young to assist.

With no one to assist, the wheelchair is useless to me, and when I complained to Guest Services about this (several days prior to disembarkation), the cast member said, "Too bad; we can't help." I pursued that with the head of Guest Services and got the same response.

Since I'd cruised with Disney only for several years, and their complaint was that they had 'no personnel available' to assist with the wheelchair, I assumed that was standard for all cruise lines. Imagine my surprise when cruising with both Princess and Celebrity to find that I had personal assistance from a crew member both boarding and disembarking. In fact, I 'recognized' the crew members that Princess used to assist wheelchair passengers, and it proved that some creative management could solve Disney's 'problem' with lack of personnel available.