retiringsoon

We were booked to do a back to back Alaskan cruise on the Royal Princess leaving Vancouver May 16,2020.

When the pandemic hit and things started closing...I called and cancelled our cruise on March 13, 2020.  We chose to take a full refund for cruise, air and excursions.  Waited and waited for our over $6000 refund...nothing.  First they said it would be 30 days, then 60 days, then said they were processing according to sailing date.  At this point we had been waiting over 60 days.  I contacted American Express through live chat.  They credited my account within 24 hours.  They will handle any dispute with Princess and unless they hear anything by July 16, 2020, the process is done.  Contact your credit card company and let them handle it.  We were very happy with our response from American Express.  We love cruising with Princess and are Elite status. It is , however, a corporation and you do need to protect yourself. After 3 broken promises of the time to expect a refund, we were done waiting.

Has anyone received a refund from Princess yet?