Blessedwith10

Just wanted to update you on this....

According to the original rep, the room that I wanted to switch to, was on hold through a travel agent, until Jan 16 at 11:00pm. 

So, last night I was on the phone with Royal at 10:57pm. I explained the situation, and at 11:01 the rep refreshed his computer screen and the coveted AFT balcony appeared and he grabbed it for me ☺️😁☺️

So excited to be back on the Explorer, on the AFT!!!

On 1/13/2024 at 4:43 PM, Ourusualbeach said:

I have never found a rep that will ever offer information about a specific cabin and whether it was booked or on hold.

I was surprised when the rep gave me that info. I have since called back, twice. Once the rep confirmed the hold was still active. And once the rep just said the cabin was unavailable. 

Hello, 

Does anyone have experience with wait listing a cabin? I have a hold on a port balcony cabin, while I check on airfare, work etc. While on the phone with Royal the rep told me there is 1 aft balcony also on hold, through a TA. And that cabin needs to be paid by this Tuesday or the hold will fall off. I would LOVE to have that aft cabin. The Royal rep, put us on a waitlist for that specific cabin number. And recommended that I call back on Tuesday/Wednesday to check if the cabin becomes available.

My question is this: 

Does wait listing a specific cabin, or even a cabin category, does it work? If the cabin becomes available, will my reservation be automatically switched to that room? 

Has this ever worked for anyone? Or is it just a joke?

Thanks for your help. Stacey

12 hours ago, S.A.M.J.R. said:

Since you asked for thoughts...

It could have been an "official" RCI drone getting shots of the ship at night.

It could have been a passenger breaking the rule. 

 

Did you call guest services and say "I think I see and hear a drone outside room xxxx."?  

 

I didn't call guest services. It made me uncomfortable. But i didn't know i could report it. Thanks for the thoughts.

Last Feb on our Anthem cruise, we were on our balcony at night, I was convinced there was a drone on our side of the ship. There was a small red light just hanging in the same spot for a very long time. I was pretty upset about it, thinking that someone could be filming. I didn't know there are rules/laws about using them. So, if they are not to be used on the ship, are people following that rule? Or are they using them anyway? Thoughts?

Thank you for your help!

I tried the search but no luck. Can someone give me the email for the dining room manager on Anthem? Thank you.

Thank you everyone. I appreciate your help. I will visit guest services.

1 hour ago, Ourusualbeach said:

Best plan!  Very easy once on board

Can we do this with the Diamond lounge Concierge? Or do we need to go to guest services?

18 hours ago, Ourusualbeach said:

Yes you can do it and it can be done up to 48 hours prior to sailing BUT, if the person that you is moving is the reason you received the discount then that cabin no longer qualifies for the discount and it can be removed.

 

Best just to make the switches on board as others have said.

Thank you for your response. I was hoping you would chime in.

Further clarification? If the DP discount is removed because of moving the people, would it be repriced at the current price? We are beyond final payment, and the price has dropped substantially. BUT I have had an awful experience with this TA, and am reluctant to do anything that might cause a problem. 

So the question above is just for future knowledge.

Thank you for all your responses. We will wait until we are onboard to switch.

Different question to add to the original posters. I'm hoping you have the answer. 

We have a family cruise coming up, 6 adults, 11 children and 1 baby.

DH and I are both D+ so we get the BOGO. And from the TA we have Dinner for 2 coupons, for 5 of our cabins. So 10 dinners from the TA.

Can we use the BOGO'S and the TA dinners to all go out the first or second night? Thoughts on this? 

Thank you.

19 minutes ago, neverbeenhere said:

We've had to have Royal transfer bookings to different travel agent for non-contact. But, this isn't non-contact, this is I don't like the travel agent's response, I not sure Royal will strip the cruise for this reason. Better bring some more complaints to the story to help expedite a possible change.

I'm sorry. I had a typo on my original post and cannot find how to edit it. Anyway, this is more than them not "seeing" the sale price. It's the "no response" that is a problem. I have waited on line for 1.5 hrs, waited hours/days for them to call back to upgrade a booking, still waiting right now. They do not respond in any timely manner. No perks are worth this hassle. 

Thanks, everyone for your responses.

Hi, I've booked through Royal many times, but this time decided to go through a travel agent for the perks cause we have 6 cabins. Unfortunately, they are NOT responsive. I call, wait on hold forever, no travel agent available to assist, they will call you back etc. I see a price drop, they don't, so feed up with them.

Is there any way to move the bookings back to Royal. 

I appreciate your help!

22 minutes ago, firefly333 said:

I think what the op is asking is can they book at pre cruise planner prices and add the 2nd person at the planner price. Not be repriced at full price and get bogo. 

Yes, that is correct! 

Nelblu we are also sailing Anthem Feb 4. We just booked yesterday, so pretty late for planning😀

Thanks for your response. I read here on CC that some have Pre-booked for one person, in order to get better pricing. Then after boarding, notifying the SR that there would be 2 people, and the 2nd person would be the BOGO.  Any info on that?

We have never used the Diamond Plus BOGO benefit before, but would like to try it on our upcoming Anthem cruise. I have searched for info on the BOGO. But there is conflicting advice. Can someone tell me specifically how it works for Anthem?

Thank you!

I have spent hours on the phone the past 2 weeks, waiting for them to reinstate an FCC that was used and then the cruise was canceled. I'm happy to say, that huge issue has been solved. But that's the reason I'm reluctant to "Just call and ask Royal" as most people will say.  

So here's the question:

I booked a Suite Gty. on Oasis for a cruise this Oct. Initially the booking was placed on hold until the FCC's could be applied. For the past 4-5 days there have been no suites available. I know to expect a Junior suite. But now I'm worrying that I will not even get a Junior suite. My receipt only says GTY. Should it say SUITEGTY? Any thoughts?

Thank you for your help. 

48 minutes ago, molly361 said:

I always thought it was odd the way that they do it but @Blessedwith10 I would call the redemption department about this as like Ken said above I don't think it will be simple to get your money or at least your points back.  Maybe they can take the points off now for you and put them back into your account   888-305-4626

Thank you for the advice.

57 minutes ago, molly361 said:

I hope the above poster is correct and that you will get the money back but in the past when we used to redeem the points for payment they never showed up as a payment.  Royal manipulated the base price to reflect that amount with the base price being $1000 less.   Is yours showing up as $1000 payment on the booking invoice?  

It is showing as 

C4C3-SAVINGS    -$1000

taken out before the final total.

5 minutes ago, cruiseguy1016 said:

The points have a cash equivalent. You converted the points to cash and then used that cash to help pay for the cruise. If the cruise fare is refunded, the cash will go back to your credit card. You will not be given points back.

Thank you, Ken , for your prompt reply.  I certainly hope that you are correct. I would be happy with this outcome.

Stacey

Hi All, 

Hoping someone will have info on this.

We are scheduled for the Anthem cruise that has been delayed. I used Visa points for $1000 off of our payment. Am I in danger of losing that money/points?

Thanks in Advance.

I would also like to suggest the Anthem out of NJ, which has quite a number of HA rooms.

We had a HA balcony last year for 4 people, with 1scooter. It was a really good experience for us. 

When i booked this year, i called and Royal was very helpful. 

The roadway there is one-way. You can't.

 

The overflow parking area is fenced in everywhere except the entrance on the left between the two buildings in the center of that side of the lot. The other locations are blocked to vehicles and only can accommodate people walking or in wheelchairs. So you can't try to take a shortcut there and drive on a small portion of the one way roadway the wrong way. :)

Well that is a disappointment. But thanks for the answer.