tmcav

I booked a cruise on Norwegian Sun on 15th November 2022 for a Canaries cruise departing from Malaga on February 3rd 2023, I paid in full and received my NCL Booking reference. I received an Email on the 20th November thanking me for choosing NCL and to create my profile at NCL.com, all good so far.I further received an email on January 2nd  asking me to complete my profile and start planning my cruise. I downloaded the App and when I tried to register my cruise details I got a message saying it could not find my booking, after reading on here that there had been problems wit the APP I waited until Friday last week and tried again no success. I decided to contact my agent to see if they could help, she said to leave it with her and she would call me back this was at around 2.30pm. I thought no more about it.

At 7pm Friday night she called back and told me my booking had been cancelled by NCL, she is currently investigating why, the cruise is still happening and on NCLs website it says the cruise is full.

The fact that they cancelled my booking is bad enough but not to inform me or my Agent is disgraceful if I hadn't spoke to my agent on Friday I would probably be sat here now looking forward to my cruise, needless to say I wont be considering cruising with NCL again.

Thank You.

Can anyone advise me of the latest embarkation time in Marseilles, ship sails at 20.00 hrs.

Many Thanks

Hi,

We have cruised on both these ships in fact did the Baltic cruise last year on Eurodam. We found Eurodam to be a notch below Silhoutte all round. The food on Eurodam was average and that includes the speciality restaurants, apart from Tamarind which was excellent.

The public areas we found to be dark and the entertainment in the theatre not as good as Celebrity.

We still had a great cruise but given the choice of ship with the same or similar itineraries we would go with Celebrity.

We were in 1580 last week on Equinox, no problems at all, good views, nice and quiet and the bed is by the balcony.

Deck - Penthouse

Cabin # - 1580

Class – AQ

Starboard or Port Side - Starboard

Bed near?(balcony or bath) – Balcony

Quiet Cabin (With comments on problems. Note if connecting. ) – Very quiet only some feint noise from Pool deck early morning

Balcony View - Give comments on view, noting if location of any obstructions was an issue. – Clear views from the balcony

Balcony Size? Normal or oversized for class? - Normal

Was wind a problem? No

If an aft cabin, was soot a problem? N/A

Any specific problems with this cabin?

Any other comments? We loved this cabin plenty of room inside and out, would book it again.