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janusk

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Posts posted by janusk

  1. 10 hours ago, Fifi1910 said:

    I’m not sure that’s correct. We’re from the UK and I’ve emailed the haven concierge a few times and they have made dining reservations and set up my bar preferences in the owners suite. 

    Oh yeah, here is the huge difference. They will do stuff for you, if YOU write them. 
    What they won´t do is send you a welcome letter/email, welcoming you onboard, which I find quit interesting..... 

    In your post, where you assuming, that I just made up the email I was qouting from conierge desk??

  2. 1 minute ago, Grimix said:

    Is this really an issue in the Haven? We were at the tail end of COVID last year, so maybe that's why, but we got every reservation we wanted via the onboard concierge which we contacted after boarding. (And there was only one other person in the line...) I was kind of thinking about just doing my entertainment/dining reservations once we boarded (Doesn't hurt that I missed the 125 day window because I switched sailing dates (went from one just outside penalty, to one just inside penalty))

    My experience is that they keep a number of seats for Haven passengers, and that you can ask the concierge on the day of the show. Appx 30 minutes before the show they will take you down to the theatre to the reserved area. But it might have changed?

  3. 12 hours ago, knscruiser322 said:

     

     

    Ah okay. That sounds better. As long as there are a set in the e-docs then I'll be fine. I have luggage tag holders that I can always use to carry the printed ones as well.

    If you are a non-US pax you will not receive luggage tags nor Haven letter. Actually, they won´t even send you an email. Still wondering why we Europeans are being treated like this by NCL. 
    We are travelling on NCL Getaway in Haven July 12th, and this was the answer I got from the Concierge desk after asking them : 

    Hi Janus,

    We apologize for the inconvenience. Because of time differences, long distance calling, and limitations in assisting with your reservation due to foreign currencies, we do not reach out to international guests. However, your Concierge and Butler will be happy to assist with all your needs once onboard. 

    ****************** 
    So apparently the time difference makes it difficult sending an e-mail to your best paying customers telling them that you are excited that they chose you as their vacation choice..... Go figure....

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