surfer100

I am boarding the 8/7 sailing. My Celebrity app just offered my a new choice of times to arrive at the port.  I selected 3:30 pm.  But, I am also going to be watching closely since this may well change again. 

Thank you for  the suggestion to check my Celebrity app re boarding time.  I was scheduled for 3 pm, now for noon!  I am on the Edge's 8/7 sailing.

On 2/27/2020 at 12:33 PM, surfer100 said:

Like many, I did not want to get caught in the emerging coronavirus quarantine spider web. So, I called HAL yesterday to explore re-booking options. 

 

Was referred to the 'coronavirus department.'   Learned that I could roll my booking into a new cruise, so long as it sailed this year and the current 75% cancellation penalty rate went with it. 

 

I confirmed that the Volendam's Dec 21 Holiday cruise would qualify. 

 

Then called my TA to implement it.  When I logged into my HAL account this morning the transatlantic cruise was gone and the holiday cruise was there.  So it appears to be a done deal.

 

HAL earned beaucoup goodwill points IMHO!!

 

Of course, as always with this type of CC informational post, YMMV and the offer may change tomorrow.

 

Good luck!

I also wrote by email to HAL to ask that they make rebooking more flexible over coronavirus concernss.

Received this reply:

"Thank you for your recent correspondence with Holland America Line regarding the Coronavirus. We ask that you please call our special line for this issue at 1-800-577-1729. This line is available 7a-5p, Monday-Friday, 8a-5p Saturday and Sunday. All hours are Seattle time (PST)."

Same qualifications as always, YMMV, offers change, and it may not work for you.  But may be worth a call to their special line..  Good luck!

(Reposted from the Apr 04 Nieuw Amsterdam Transatlantic thread.)

I was able to roll my money in this Apr 4 transatlantic to a holiday cruise.

I also wrote emailed to HAL to ask that they make rebooking more flexible over coronavirus concerns.

Received this reply:

"Thank you for your recent correspondence with Holland America Line regarding the Coronavirus. We ask that you please call our special line for this issue at 1-800-577-1729. This line is available 7a-5p, Monday-Friday, 8a-5p Saturday and Sunday. All hours are Seattle time (PST)."

As always with this type of CC informational post, YMMV, and any current offers may change or disappear. 

Good luck!