If you are redeeming points for on board credit make sure you check when you start your cruise to make sure they have the credit on record. I just came back from a cruise, everything was properly applied for and we were supposed to have $150 of onboard credit. Unfortunately I didn't check and when we went to settle our bill they had no record of it. I was told to just call the company and show the bill and you will get your credit.
Well I have been on the phone for a week now being passed around to countless people and all they want to do is put the points back on my card! If I wanted the points on my card I wouldn't have cruised Norwegian to redeem the points!!!!!!
A week later I am still waiting to hear from someone, anyone who will credit my card for the $150.
Any ideas out there of what else I can do would be appreciated. I took out the Norwegian card because I heard it was the best cruise deals. After this cruise I don't believe that to be true and probably won't use Norwegian again. (Therefore don't really need the points back) I previously sailed Carnival and found that to be a more friendly and entertaining experience with better food and did not add extra charges for everything!
Be careful with your points people~ Double check everything
NCL Mastercard FAQ
in Norwegian Cruise Line
Posted
If you are redeeming points for on board credit make sure you check when you start your cruise to make sure they have the credit on record. I just came back from a cruise, everything was properly applied for and we were supposed to have $150 of onboard credit. Unfortunately I didn't check and when we went to settle our bill they had no record of it. I was told to just call the company and show the bill and you will get your credit.
Well I have been on the phone for a week now being passed around to countless people and all they want to do is put the points back on my card! If I wanted the points on my card I wouldn't have cruised Norwegian to redeem the points!!!!!!
A week later I am still waiting to hear from someone, anyone who will credit my card for the $150.
Any ideas out there of what else I can do would be appreciated. I took out the Norwegian card because I heard it was the best cruise deals. After this cruise I don't believe that to be true and probably won't use Norwegian again. (Therefore don't really need the points back) I previously sailed Carnival and found that to be a more friendly and entertaining experience with better food and did not add extra charges for everything!
Be careful with your points people~ Double check everything