This happened to my Mom. We couldn't find her bag in the color coded area that it was suppose to be. After everybody left, their was one bag that was left. It looked exactly like my Mom's bag, but it wasn't hers. We went over to one of the reps who was totally useless. All they wanted to do was give her a form. I told them that the one bag remaining looks exactly like hers, and that someone took the wrong back. I suggested that they go through the bag in a attempt to contact the owner and see if he/she has the wrong bag. They wouldn't do it. So I said the hell with them and went over to the remaining bag. The luggage tag had a name and and some phone numbers. So I went outside and called the number. The phone number turned out to be for a doctors office out in Arizona. I called the office and it turned out that this doctor was on a cruise out of Miami. What a shocker!!!
Anyway the receptionist took my number and said she would call him on his cell. About five minutes later the doctor called me on his cell. I told him to check his bag because I think you have my Mom's luggage. He checked, and in fact he had the wrong bag. He was at the airport and was just about to check the bag in. Him and his wife jumped into a cab and came back to the port and we exchanged bags.
This was a easy enough investiagtion to conduct, but RCCL could care less and left it up to me and my own devices.
At least we had a happy ending, but my Mom was freaking out the whole time. And the funny thing was that she just bought this piece of luggage because it was a unique size and color scheme. Except that the their was one other cruiser that had the same one.
Lost Baggage & Royal Caribbean's response
in Royal Caribbean International
Posted · Edited by Ziggggypup
This happened to my Mom. We couldn't find her bag in the color coded area that it was suppose to be. After everybody left, their was one bag that was left. It looked exactly like my Mom's bag, but it wasn't hers. We went over to one of the reps who was totally useless. All they wanted to do was give her a form. I told them that the one bag remaining looks exactly like hers, and that someone took the wrong back. I suggested that they go through the bag in a attempt to contact the owner and see if he/she has the wrong bag. They wouldn't do it. So I said the hell with them and went over to the remaining bag. The luggage tag had a name and and some phone numbers. So I went outside and called the number. The phone number turned out to be for a doctors office out in Arizona. I called the office and it turned out that this doctor was on a cruise out of Miami. What a shocker!!!
Anyway the receptionist took my number and said she would call him on his cell. About five minutes later the doctor called me on his cell. I told him to check his bag because I think you have my Mom's luggage. He checked, and in fact he had the wrong bag. He was at the airport and was just about to check the bag in. Him and his wife jumped into a cab and came back to the port and we exchanged bags.
This was a easy enough investiagtion to conduct, but RCCL could care less and left it up to me and my own devices.
At least we had a happy ending, but my Mom was freaking out the whole time. And the funny thing was that she just bought this piece of luggage because it was a unique size and color scheme. Except that the their was one other cruiser that had the same one.