We just got back from an awesome week on the Liberty of the Seas.
Our experience with Galveston Express on our trip from Houston to Galveston was amazing. Shuttle was on time, new, clean and life was good.
Unfortunately on our return trip was not as pleasant. We booked the 11am shuttle from the cruise port to Bush. At noon we tried calling to find out where our shuttle was and could not get an answer and the voice mail was full. At 12:35 a shuttle arrived and told us that he only had room for 4 people (there were 8 of us waiting by this time) The driver was very rude and unpleasant to deal with. We talked as a group and let the people that had the earliest connections get on. We were told that there would be another shuttle on about 30 minutes. When the next shuttle arrived, he dropped of passengers and told us that he was "not" here to pick us up but was here to pick up people off Carnival. We stood our ground with this guy as some of the people waiting had connections as early was 430pm. The driver was very friendly and helpful and called the owner and was told to put us on the shuttle. We had to backtrack and pick up other passengers off Carnival. Of course then there was an accident on the highway where we sat without moving for at least 30 minutes. (of course this isn't the companies fault) but with the approximate 2 hour delay in picking us up there was a lot of tension on the shuttle.
We were given several reasons for the delay from the owner when we finally got thru to him - growing pains (they apparently went from one shuttle to 4) - schedule change - one shuttle broken down (although 2 people on the shuttle were told that a week earlier on their way to the ship).
Moral of the story is - maybe book the earlier shuttle (I believe it only left about 30 minutes late)
Hopefully they get their act together as like I said our experience to the ship was amazing but unfortunately the one you remember is the one back to the airport.
Galveston Express Shuttle
in Gulf Coast Departures
Posted
We just got back from an awesome week on the Liberty of the Seas.
Our experience with Galveston Express on our trip from Houston to Galveston was amazing. Shuttle was on time, new, clean and life was good.
Unfortunately on our return trip was not as pleasant. We booked the 11am shuttle from the cruise port to Bush. At noon we tried calling to find out where our shuttle was and could not get an answer and the voice mail was full. At 12:35 a shuttle arrived and told us that he only had room for 4 people (there were 8 of us waiting by this time) The driver was very rude and unpleasant to deal with. We talked as a group and let the people that had the earliest connections get on. We were told that there would be another shuttle on about 30 minutes. When the next shuttle arrived, he dropped of passengers and told us that he was "not" here to pick us up but was here to pick up people off Carnival. We stood our ground with this guy as some of the people waiting had connections as early was 430pm. The driver was very friendly and helpful and called the owner and was told to put us on the shuttle. We had to backtrack and pick up other passengers off Carnival. Of course then there was an accident on the highway where we sat without moving for at least 30 minutes. (of course this isn't the companies fault) but with the approximate 2 hour delay in picking us up there was a lot of tension on the shuttle.
We were given several reasons for the delay from the owner when we finally got thru to him - growing pains (they apparently went from one shuttle to 4) - schedule change - one shuttle broken down (although 2 people on the shuttle were told that a week earlier on their way to the ship).
Moral of the story is - maybe book the earlier shuttle (I believe it only left about 30 minutes late)
Hopefully they get their act together as like I said our experience to the ship was amazing but unfortunately the one you remember is the one back to the airport.