We just got off the Pride yesterday. My conscience also told me to write a review. This was also our 8th cruise, the 3rd on Carnival. Our expectations for this cruise were very reasonable; getting some rest before starting an other crazy year! We knew the port of calls were not the best, the weather could be an issue and that Carnival is not an high end cruise line... We were also prepared for a fair level of noise; knowing that this was holiday seasons and that our cabin was located just below Lido Deck. Yes I had read post from this site, and had cruised before but there is no way I could have expected what we had do deal with.
Cabin 8237:
As we got to our cabin, we noticed a high level of noise coming from above. The noise level kind of got me worried, but I figured it had to be expected. By the time we went to bed, we knew there was a real problem. It was not just normal walking, talking or chair scratching on the floor. It was all of that plus constant hammering; like if we were just below a construction site. But by 3am, we realized that this was nothing. We then felt like if you were just below a bowling alley. We heard constant banging of metal against metal, cart rolling and hitting the metal counters. Add to this, some yelling and singing. By then, we call guest services. Someone came to our room and said they were to speak to the staff. We were told that it was "normal" as the staff was doing the daily cleaning of the kitchen. I called back guest services about 45 minutes later. Ask for someone to come back to the room. I wanted someone to stay in our room for a little while to get a feeling of the situation. No one ever came back, even when I called on other nights. I went to guest services during the day to ask for someone to come to our room during the night to get a real feel of the situation. No one was interested, I got the feeling that they could not care less about the situation. It got to the point that my husband got into the habit of getting dress in the middle of the night to go complain personaly to the kitchen staff!!!
We are not complainer. I usually sleep like a rock. But this was awful. And yes we had the ear plug (it did nothing, that's how bad the situation was). I cannot believe that management is aware of the situation. Otherwise, I am sure that something would have been done. I have the feeling that management thinks like other blogger from this site that people just want a discount. This is not the case. This cabin as it is now should not be rented out. It is impossible to sleep in it. We did get some compensation and a discount on a future cruise. This is not the issue. We were not looking for a deal. It this had been the case, we would have chosen a lower category cabin...
THERE IS A REAL PROBLEM WITH THIS CABIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Carnival Pride Unexpected Disappointment
in Carnival Cruise Lines
Posted
We just got off the Pride yesterday. My conscience also told me to write a review. This was also our 8th cruise, the 3rd on Carnival. Our expectations for this cruise were very reasonable; getting some rest before starting an other crazy year! We knew the port of calls were not the best, the weather could be an issue and that Carnival is not an high end cruise line... We were also prepared for a fair level of noise; knowing that this was holiday seasons and that our cabin was located just below Lido Deck. Yes I had read post from this site, and had cruised before but there is no way I could have expected what we had do deal with.
Cabin 8237:
As we got to our cabin, we noticed a high level of noise coming from above. The noise level kind of got me worried, but I figured it had to be expected. By the time we went to bed, we knew there was a real problem. It was not just normal walking, talking or chair scratching on the floor. It was all of that plus constant hammering; like if we were just below a construction site. But by 3am, we realized that this was nothing. We then felt like if you were just below a bowling alley. We heard constant banging of metal against metal, cart rolling and hitting the metal counters. Add to this, some yelling and singing. By then, we call guest services. Someone came to our room and said they were to speak to the staff. We were told that it was "normal" as the staff was doing the daily cleaning of the kitchen. I called back guest services about 45 minutes later. Ask for someone to come back to the room. I wanted someone to stay in our room for a little while to get a feeling of the situation. No one ever came back, even when I called on other nights. I went to guest services during the day to ask for someone to come to our room during the night to get a real feel of the situation. No one was interested, I got the feeling that they could not care less about the situation. It got to the point that my husband got into the habit of getting dress in the middle of the night to go complain personaly to the kitchen staff!!!
We are not complainer. I usually sleep like a rock. But this was awful. And yes we had the ear plug (it did nothing, that's how bad the situation was). I cannot believe that management is aware of the situation. Otherwise, I am sure that something would have been done. I have the feeling that management thinks like other blogger from this site that people just want a discount. This is not the case. This cabin as it is now should not be rented out. It is impossible to sleep in it. We did get some compensation and a discount on a future cruise. This is not the issue. We were not looking for a deal. It this had been the case, we would have chosen a lower category cabin...
THERE IS A REAL PROBLEM WITH THIS CABIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
All we wanted was some rest. We got none.